VIP Manager, Football.com

Sporty Group is a global consumer internet and technology company with a strong presence in Sports Media, iGaming, Social, and FinTech. Our services engage millions of daily users worldwide across 10 countries and 3 continents. With a diverse team of over 700 high achievers, we are always looking for talented individuals to drive our growth and innovate for our users.

As a VIP Manager at Sporty, you will be the driving force behind the daily operations of the VIP Account Management team. Your primary role will be to lead and support a group of VIP Account Managers, ensuring the delivery of exceptional service to our highest-value clients. You will work closely with internal teams to ensure the VIP team is aligned with company goals, operational standards, and performance expectations.

This role combines people management, client strategy, and process optimisation, making it ideal for a senior-level VIP professional who has previous team lead experience.

Responsibilities:

Supervise and support a team of VIP Account Managers, providing coaching, mentorship, and performance feedback.

Ensure that the team delivers outstanding, personalized service to VIP clients, with a focus on retention, engagement, and satisfaction.

Track and report on team KPIs and individual Account Manager performance, ensuring targets are met and exceeded.

Optimize workflows, tools, and processes to enhance the productivity and quality of VIP services.

Act as the first point of contact for complex client issues or escalations, working with internal departments to resolve them quickly.

Identify skill gaps and coordinate training sessions to upskill the team in communication, data use, and service excellence.

Insights & Reporting: Provide regular feedback and insights to the Line Manager on client behavior, trends, and improvement areas.

Requirements:

Minimum 3 years of experience in a VIP Account Management or similar role within the iGaming industry;

Prior experience managing or mentoring team members is strongly preferred;

Proven ability to build strong relationships with high-value clients;

Strong leadership, organizational, and problem-solving skills;

Data-driven mindset with solid reporting and analytical capabilities;

Excellent communication skills with fluency in English;

Passionate about delivering exceptional customer experiences and developing others.

Benefits

Quarterly and Flash Bonuses

Flexible Working Hours

Top-of-the-Line Equipment

Referral Bonuses

20 Days Annual Leave + Public Holidays

Annual Company Retreat

Highly talented, dependable co-workers in a global, multicultural organisation

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty 

3. Focus on Product Improvements & Innovation 

4. Be Responsible 

5. Preserve Integrity & Honesty 

6. Respect Confidentiality & Privacy 

7. Ensure Stability, Security & Scalability 

8. Work Hard with Passion & Pride

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.