Vendor Operations Manager

We are looking for a results driven operations program manager to lead vendor operations teams who support the Reddit Sales organization. The ideal candidate is a strong program manager, is organized, collaborates well with cross functional teams, experience with order management and contracting, and has experience managing a vendor operations team.

We are looking for candidates who are located within the Eastern time zone.

Role Responsibilities:

• Oversee daily operations of vendor partners, including monitoring key performance indicators (KPIs), service level agreements (SLAs), quality metrics and agent output

• Serve as the primary point of contact for vendor partners by fostering a collaborative relationship, conducting regular business reviews, and addressing performance or operational issues

• Manage the full vendor lifecycle, from initial onboarding to contract renewals and termination

• Manage the vendor budgets, track invoices, and ensure cost effectiveness

• Identify opportunities for vendors to improve efficiency and quality within vendor workflows

• Act as the subject matter expert for vendor Order Management and Deal Review workflows, communicating partner needs to cross-functional teams in Reddit to drive process, product, or tooling improvements. 

• Keep up with industry trends, rates, and offerings for providing operational support to Sales teams

• Traveling to India 1-2 times per year to meet on-site with vendor partners to grow relationships, shadow their operations, and drive operational improvements. 

• Create a standard menu of services for order management and deal review, along with robust escalation and quality control processes

• Refine and optimize existing vendor workflows to ensure process steps are clearly documented, with all the necessary details for the vendor to succeed outlined

• Find and implement solutions to continue to refine agent workflows to drive greater efficiency and scale vendor programs to support a growing advertiser base.

• Meet regularly with Sales Managers and critical cross-functional partners (such as Risk Assurance, Legal, Pricing) to ensure the vendor programs are meeting current and future business needs.

• Collect, review, and action relevant feedback from partner teams through close partnership with our vendor Team Leads. 

• Share actionable insights with leaders on a regular basis to help them understand trends, patterns, and where there is opportunity to leverage them more effectively. 

Qualifications:

• 7-10+ years of experience in a project management and/or operations role, preferably in tech, social media, or a similarly fast paced environment.  

• Experience managing vendor operations teams that support sales or support functions

• Process-oriented, with experience in standardizing and optimizing internal processes 

• Strong communication and negotiation skills, especially with senior stakeholders 

• Comfortable operating in a fast-paced and evolving work environment

• Able to manage time efficiently and navigate ambiguity 

• Action-oriented and able to break down complex strategy into an actionable plan

• Strong analytical and problem-solving skills

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs

• 401k Match

• Family Planning Support

• Gender-Affirming Care

• Mental Health & Coaching Benefits

• Flexible Vacation & Reddit Global Days off

• Generous paid Parental Leave  

• Paid Volunteer time off

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is:

$154,700—$216,600 USD