Trust & Safety Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
About the role
*Open to hiring remote across North America and Europe — we also have offices in NYC, San Francisco, Seattle, and London
Runway’s Trust & Safety team seeks to enable creative expression, while mitigating the risk of potential harm. We are looking for an experienced Trust & Safety Analyst to help with this mission.
You will play a critical role in ensuring safety for new product launches, assessing the accuracy of existing moderation, and building feedback loops to improve our trust & safety policies and detection systems. Ideally, you excel in a fast-paced environment, have handled a breadth of safety-related issues of varying sensitivity and complexity, and are comfortable with building processes from scratch.
Please note that this role will involve handling sensitive content, including content that is sexual, violent, or otherwise disturbing.
What you’ll do
Comprehensive red teaming for new product launches, as well as ongoing safety assessments of existing products
Interpret and apply usage policies to complex scenarios, and capture edge cases to refine the policy
Provide guidance to internal teams on Trust & Safety-related questions that arise, serving as an expert on the usage policies and content trends in particular
Engage with Product, Engineering, and Legal to respond to emergency safety-related cases
Legally-required reporting to law enforcement and other authorities
Build and scale processes for user reports, appeals, labeling, and other trust workflows, and collaborate with cross-functional partners to drive improvements to existing workflows
What you’ll need
2+ years in Trust & Safety (policy, product, or operations) or compliance ops.
High attention to detail, and ability to manage multiple projects and prioritize tasks.
Strong verbal and written communication skills.
Comfort with ambiguity and working in a fast-moving, startup-style environment.
Ability to act as a self-starter, taking initiative to identify opportunities to improve or build on processes and work products
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
Salary range: $90,000-$115,000
About the job
Trust & Safety Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
About the role
*Open to hiring remote across North America and Europe — we also have offices in NYC, San Francisco, Seattle, and London
Runway’s Trust & Safety team seeks to enable creative expression, while mitigating the risk of potential harm. We are looking for an experienced Trust & Safety Analyst to help with this mission.
You will play a critical role in ensuring safety for new product launches, assessing the accuracy of existing moderation, and building feedback loops to improve our trust & safety policies and detection systems. Ideally, you excel in a fast-paced environment, have handled a breadth of safety-related issues of varying sensitivity and complexity, and are comfortable with building processes from scratch.
Please note that this role will involve handling sensitive content, including content that is sexual, violent, or otherwise disturbing.
What you’ll do
Comprehensive red teaming for new product launches, as well as ongoing safety assessments of existing products
Interpret and apply usage policies to complex scenarios, and capture edge cases to refine the policy
Provide guidance to internal teams on Trust & Safety-related questions that arise, serving as an expert on the usage policies and content trends in particular
Engage with Product, Engineering, and Legal to respond to emergency safety-related cases
Legally-required reporting to law enforcement and other authorities
Build and scale processes for user reports, appeals, labeling, and other trust workflows, and collaborate with cross-functional partners to drive improvements to existing workflows
What you’ll need
2+ years in Trust & Safety (policy, product, or operations) or compliance ops.
High attention to detail, and ability to manage multiple projects and prioritize tasks.
Strong verbal and written communication skills.
Comfort with ambiguity and working in a fast-moving, startup-style environment.
Ability to act as a self-starter, taking initiative to identify opportunities to improve or build on processes and work products
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
Salary range: $90,000-$115,000