Technology Manager - Salesforce

The Technology Manager – Salesforce at GuidePoint Security will work on the cutting edge of Information Technology and Information Security.  This position is for a self-driven technology fanatic who consistently tinkers, tweaks, learns and improves. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlines traditional operations, manages multiple initiatives and takes pride in enabling process with technology.

Roles and Responsibilities:

• Strategic Development: Formulate and articulate a clear vision and strategy for Salesforce, ensuring alignment with corporate initiatives and objectives.

• System Oversight: Manage the implementation, documentation, customization, and ongoing maintenance of the Salesforce platform to ensure optimal performance and reliability.

• Product Roadmap Management: Curate and uphold adherence to the product roadmap, maximizing the value and efficiency of platforms.

• Technology and Process Innovation: Stay abreast of emerging technologies and business processes to guarantee that platforms remain reliable, scalable, and cutting-edge.

• Technical Proficiency: Maintain an in depth understanding of the systems that support the sales and professional service operations.

• Team Leadership: Direct delivery teams with a focus on maximizing business value, fostering collaboration, and simplifying design processes.

• Stakeholder Communication: Maintain transparent communication with management and stakeholders regarding progress, expectations, and any arising issues.

• Relationship Building: Cultivate strong relationships with key stakeholders to enhance collaboration, drive innovation, and ensure effective communication.

• Team Motivation and Development: Inspire and lead the team, encouraging professional growth and continuous improvement.

• Policy Adherence: Ensure compliance with IT policies and best practices in design, operation, security, and installation.

• Expert Consultation: Seek expert advice from peers, partners, and industry experts when necessary.

• Team Management: Oversee recruitment, development, and retention of the Salesforce team, including vendor management.

• Support and Escalation: Provide after-hours and escalation support as required.

• Additional Responsibilities: Perform other tasks as assigned.

Position Requirements:

• Communication Skills: Demonstrate strong client-facing written and verbal communication skills.

• Process Optimization: Experience in documenting, standardizing, and optimizing business processes, with a focus on sales and professional services.

• Platform Knowledge: Proficiency in Salesforce and the other sales and professional services platforms in that ecosystem such as Certinia.

• Documentation Skills: Ability to read, write, and interpret functional documentation and procedure manuals.

• Project Management: Proven experience in project management and system implementation.

• Technical Proficiency: Familiarity with cloud-based solutions and modern user interface (UI) tools and technologies.

• Self-Motivation: Highly self-motivated and directed, with a strong attention to detail.

• Application Management: Knowledge of managing applications in a secure, structured, and growth-oriented environment.

• International Experience: Experience in implementing and leveraging Salesforce internationally is advantageous.

Educational & Professional Credentials

• Bachelor’s degree in a relevant discipline or equivalent experience

• 7+ years of experience as manager and owner of Salesforce and adjacent technologies setting strategy and roadmap.

• 7+ years of experience managing high functioning teams of 5-20 inclusive of internal and external resources.

• Salesforce certifications are a plus

• 5+ years working with middleware applications to facilitate automation

• Previous sales or professional service experience a plus, but not mandatory

Travel & Office Location

• Approximately 10% out-of-town travel to regional offices and/or data centers

• Work remotely or at the regional office when not traveling