Technical Writer

Industry leader in digital banking technology seeks an enthusiastic Technical Writer who is excited about contributing to the future of fintech. Access Softek is an established software company with 30 years of industry experience. Our apps are in use by over 400 financial institutions, helping them to reach millions of members and shape communities across the country. Our team members enjoy a supportive yet fast-paced challenging environment. Come work for a company where every voice is heard and every idea encouraged. We’re looking for an excellent writer who can:

· Use and evaluate undocumented software to understand the problems an audience is having or would probably have

· Envision the best way to address problems through documentation

· Perform gap analysis of existing content and content plans

· Work with minimal supervision and proactively discover and resolve documentation needs

· Research and create well-written documents with excellent design, clarity, and concision

This position is full-time and remote.

Our ideal candidate:

• Has successful experience as a strong contributor in a full-time, remote role

• Is a self-directed learner who can add value while acquiring domain knowledge

• Knows when to ask for assistance and guidance.

• Is adept at writing for, curating, and organizing large, complex documentation sets

• Can understand complex software systems, quickly grasp how new interfaces and features work, and maintain the ability to see things through the eyes of a novice user

• Identifies content gaps independently

• Is highly responsive to internal and external customer needs

• Pivots gracefully to meet unexpected exigencies

• Is interested in taking on RFP writing as needed

• Continuously innovates so as to increase process simplicity and efficiency while (ideally) improving outcomes 

• Works independently and/or collaboratively as needed

• Eagerly adds value to projects--without extensive supervision

• Sets goals informed by ROI to customers and company

• Is adept at writing for end users and engineers

• Has full, functional mastery of Standard American English for UX help content and long-form help content

• Has a Bachelor's degree in technical communication, English, philosophy, computer science, a closely related field, or commensurate and relevant experience

• 2+ years of experience as a writer at a software company. We welcome more experienced candidates.

This position is perfect for a talented, motivated autodidact who understands how developers make software and how customers would use that software. 

Responsibilities include:

• Independently producing and managing documentation for industry-leading enterprise software products

• Analyzing the needs of disparate internal and external audiences and tailoring documentation to those needs

• Writing about technical concepts with clarity and concision

• Editing and improving documents drafted by other teams

• Writing, clarifying, and sharpening UI text

• Proactively collaborating with product owners, developers, QA engineers, and implementation managers

• Prioritizing documentation requests based on potential ROI, with efficiency and transparency

• Designing documents that convey information quickly, intuitively, and as simply as possible

• Using industry-standard tools for authoring and documentation and project management (Atlassian suite)

• RFP writing and editing

Please submit two relevant technical writing samples, each at least one page long, with your application.

Our benefits:

• Compensation commensurate with experience

• 401(k) retirement savings plan

• Life insurance, short-term and long-term disabilities insurance

• Medical and dental insurance

• Paid vacation and sick leave

• Paid home internet