Technical Support Specialist

Builder.io is hiring a Technical Support Specialist to help customers succeed with our platform. If you're a front-end developer with an eye for design and a talent for communication, this role is a great fit.

As a Technical Support Specialist, you will...

• Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers.

• Troubleshoot and resolve issues, identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.

• Contribute to product and documentation improvements by turning support insights into better experiences for our users.

• Collaborate within a fully remote global team, maintaining strong asynchronous communication with colleagues.

You will thrive in this role if you have…

• 2+ years of experience in front-end development (HTML, CSS, JavaScript); familiarity with responsive design and frameworks like React is a plus.

• Excellent written and verbal communication skills in English.

• A genuine passion for helping people and solving problems.

• Proven experience live-coding and using tools like ChatGPT, Claude, or similar AI assistants to debug, explain code, or enhance productivity.

• Bonus points for experience with platforms like Shopify, Webflow, Wix, or Squarespace.

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!