Technical Support Engineer (with French and English)

Ajax Systems is a developer and manufacturer of Ajax wireless security systems with smart home capabilities. We are a full-cycle company, which means that we do everything from idea generation and development to mass production. There are 135+ devices in the Ajax line: they protect the premises from robbery, fire, and flooding and provide an opportunity to control electrical appliances. Our company is a Ukrainian success story, a place of incredible strength and energy.

Today, Ajax protects more than 2,5 million users in 169 countries. Ajax has been awarded Europe's highest security awards.

Support is a team that helps customers in 187 countries worldwide, 24/7, 365 days a year, through various communication channels: e-mail, social media, phone, messenger, and website. 

We communicate in dozens of languages and help solve user problems here and now.

We are looking for a passionate and talented Technical Support Engineer.

Key requirements:

• Degree in tech/engineering

• Knowledge of the basics of physics/electrical engineering

• Advanced English and French Languages

• Experience in communication with customers

• Experience with CRM systems and telephony will be an advantage

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Investigate, troubleshoot, and resolve client issues related to our product/service

• Escalate complex issues to the appropriate team as necessary

• Document and track customer interactions and problems in the customer relationship management system (CRM)

• Help customers understand the features and benefits of products/services

We offer:

• Freedom to make decisions and implement ideas

• The driving team and zero-bullshit culture

• Free English courses

• Ajax security system kit (participation in the beta test project — receiving and testing new gadgets before their release)

• Schedule: Tue-Fri 10:00 - 20:00 (1 hour break)

We work to make people's lives peaceful and the world safe. Become part of a team that creates a smart and useful world-class product in Ukraine.

Please send your CV in English