Technical Support Engineer
To see similar active jobs please follow this link: Remote Customer Success jobs
About Us:
Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we’ve become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.
We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback.
As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.
Join us on our mission to transform lives by simplifying money, together.
The Role:
We’re looking for a Technical Support Engineer to help users navigate technical, product, or data issues that get in the way of them making the most of Monarch.
Personal finances can be stressful and complicated—especially if you have an issue with your financial data. Technical Support Engineers help customers solve data and product problems.
What You'll Do:
Develop a deep understanding of the Monarch app.
Help the Customer Success team when users have technical issues related to using the product or their financial data.
If necessary, provide direct support to users on technical/product issues.
Escalate issues to the Software Engineering team.
Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc.
What you'll Bring:
1+ years of experience in a technical support role, including working with tools like Zendesk.
Ability to communicate directly with customers in a clear and supportive manner.
Comfort working with technical APIs (reading API documentation, calling APIs, etc).
Comfort reading and making modifications to Python code (Django recommended but not necessary).
Nice to Have's:
Experience with personal finance technology, including data aggregators like Plaid, Finicity, etc.
An understanding of core personal finance concepts.
Benefits :
Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
Stipend to set-up your ideal working environment.
Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
Unlimited PTO.
3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the job
Technical Support Engineer
To see similar active jobs please follow this link: Remote Customer Success jobs
About Us:
Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we’ve become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.
We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback.
As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.
Join us on our mission to transform lives by simplifying money, together.
The Role:
We’re looking for a Technical Support Engineer to help users navigate technical, product, or data issues that get in the way of them making the most of Monarch.
Personal finances can be stressful and complicated—especially if you have an issue with your financial data. Technical Support Engineers help customers solve data and product problems.
What You'll Do:
Develop a deep understanding of the Monarch app.
Help the Customer Success team when users have technical issues related to using the product or their financial data.
If necessary, provide direct support to users on technical/product issues.
Escalate issues to the Software Engineering team.
Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc.
What you'll Bring:
1+ years of experience in a technical support role, including working with tools like Zendesk.
Ability to communicate directly with customers in a clear and supportive manner.
Comfort working with technical APIs (reading API documentation, calling APIs, etc).
Comfort reading and making modifications to Python code (Django recommended but not necessary).
Nice to Have's:
Experience with personal finance technology, including data aggregators like Plaid, Finicity, etc.
An understanding of core personal finance concepts.
Benefits :
Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
Stipend to set-up your ideal working environment.
Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
Unlimited PTO.
3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.