Technical Support Engineer I- Infrastructure (Azure Virtual Desktop)
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As our Tech Support Engineer I - Infrastructure, you'll be on the frontlines of ensuring our partners' success by providing top-tier technical support for Microsoft Azure services and other leading cloud solutions. You'll be the go-to expert, helping our partners navigate and resolve their technical challenges, ensuring they get the most out of their cloud investments.
What You’ll Do Every Day:
Be the hero our partners need by responding swiftly and professionally to their technical inquiries via phone, web submissions, and email.
Empower our partners by educating them on supported technologies, diagnosing issues, and guiding them toward solutions that foster self-sufficiency.
Take charge of your cases, prioritizing based on issue severity, and keep our partners informed every step of the way, ensuring timely and effective resolutions.
Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for.
Stay ahead of the curve by participating in regular training sessions, ensuring you're always up to date on the latest technologies and best practices.
What You Bring to the Table:
Experience: At least 2 years in technical support, with a solid grasp of Azure services, including Virtual Desktops, networking, VPNs, and more.
Skills: Problem-solving is your superpower, and you can quickly adapt to new environments. Communication? You’ve got that covered too, both in writing and speaking.
Growth Mindset: You're always eager to learn, experiment, and grow, whether it’s mastering new technologies or finding innovative ways to tackle challenges.
Collaboration: Teamwork makes the dream work, and you thrive in collaborative environments.
Organization: Your time management skills are on point, ensuring you handle multiple priorities without breaking a sweat.
Your Journey to Success:
Within 90 Days: You’ll have mastered our support processes and be confidently handling basic to intermediate Azure-related inquiries.
Within 6 Months: You’ll be a trusted advisor to our partners, resolving complex issues and contributing to knowledge-sharing sessions.
Within 1 Year: You’ll have made significant contributions to our support strategy, helping refine processes, and potentially mentoring new team members.
Required Education & Certifications:
A B.A./B.S. in a related field or equivalent experience is required.
Bonus points if you have certifications like Microsoft AZ-900, AZ-104, AZ-140, or Nerdio-100.
Compensation:
Qualified candidates can expect a compensation range between $50,000/yr - $62,000/yr or more depending on experience
Expected Closing Date: 11/25/2024
#LI-Remote #LI-AG1 #BI-Remote #DICE-A
Technical Support Engineer I- Infrastructure (Azure Virtual Desktop)
To see similar active jobs please follow this link: Remote System Administration jobs
As our Tech Support Engineer I - Infrastructure, you'll be on the frontlines of ensuring our partners' success by providing top-tier technical support for Microsoft Azure services and other leading cloud solutions. You'll be the go-to expert, helping our partners navigate and resolve their technical challenges, ensuring they get the most out of their cloud investments.
What You’ll Do Every Day:
Be the hero our partners need by responding swiftly and professionally to their technical inquiries via phone, web submissions, and email.
Empower our partners by educating them on supported technologies, diagnosing issues, and guiding them toward solutions that foster self-sufficiency.
Take charge of your cases, prioritizing based on issue severity, and keep our partners informed every step of the way, ensuring timely and effective resolutions.
Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for.
Stay ahead of the curve by participating in regular training sessions, ensuring you're always up to date on the latest technologies and best practices.
What You Bring to the Table:
Experience: At least 2 years in technical support, with a solid grasp of Azure services, including Virtual Desktops, networking, VPNs, and more.
Skills: Problem-solving is your superpower, and you can quickly adapt to new environments. Communication? You’ve got that covered too, both in writing and speaking.
Growth Mindset: You're always eager to learn, experiment, and grow, whether it’s mastering new technologies or finding innovative ways to tackle challenges.
Collaboration: Teamwork makes the dream work, and you thrive in collaborative environments.
Organization: Your time management skills are on point, ensuring you handle multiple priorities without breaking a sweat.
Your Journey to Success:
Within 90 Days: You’ll have mastered our support processes and be confidently handling basic to intermediate Azure-related inquiries.
Within 6 Months: You’ll be a trusted advisor to our partners, resolving complex issues and contributing to knowledge-sharing sessions.
Within 1 Year: You’ll have made significant contributions to our support strategy, helping refine processes, and potentially mentoring new team members.
Required Education & Certifications:
A B.A./B.S. in a related field or equivalent experience is required.
Bonus points if you have certifications like Microsoft AZ-900, AZ-104, AZ-140, or Nerdio-100.
Compensation:
Qualified candidates can expect a compensation range between $50,000/yr - $62,000/yr or more depending on experience
Expected Closing Date: 11/25/2024
#LI-Remote #LI-AG1 #BI-Remote #DICE-A