Technical Support Engineer - DevOps

DescriptionActiveState is seeking skilled Technical Support Engineer- DevOps to serve as a key technical advisor and advocate for our customers. This role combines deep technical expertise with a passion for building strong, trust-based relationships. You will help customers maximize the value of our product, troubleshoot technical challenges, and work closely with their development teams to integrate our solutions into their existing workflows. Your background in development or DevOps, combined with excellent problem-solving skills, will allow you to deeply understand the customer’s technical landscape and provide hands-on support. Additionally, you’ll collaborate with our internal teams to ensure a seamless and satisfying customer experience. ActiveState enables DevOps, InfoSec, and Development teams to improve their security posture while simultaneously increasing productivity and innovation to deliver secure applications faster. We are the only solution in the market today that offers Intelligent Remediation, which identifies which vulnerabilities to prioritize, assesses the impact of updates causing breaking changes, prioritizes what to fix first, securely builds open source packages from source, and facilitates the build and deploy process to get fixes into production quickly and easily. All from the trusted partner that pioneered and continues to lead enterprise adoption and use of open source software. Key Responsibilities

• Serve as the primary technical contact for DevOps-oriented enterprise customers.

• Troubleshoot and resolve issues related to build failures, package compatibility, and environment integration.

• Work with CI/CD systems (e.g., GitHub Actions, Jenkins, GitLab CI) and container technologies (Docker/Kubernetes).

• Collaborate with Engineering and Product to report bugs, suggest enhancements, and share customer feedback.

• Maintain internal and customer-facing knowledge base articles.

• Assist with onboarding and implementation support for new customers.

Qualifications

• 3–5+ years of experience in technical support or a customer-facing engineering role.

• Strong background in Linux systems administration and troubleshooting.

• Proficiency in Bash, Python, or other scripting languages for automation and debugging.

• Familiarity with compiled languages (e.g., Java, C/C++) is a plus.

• Experience working with or supporting CI/CD pipelines, DevOps tooling, or containerized environments.

• Solid understanding of networking, proxies (nginx/httpd), and authentication systems (LDAP, SAML, OIDC) is an advantage.

• Experience with package managers (e.g., pip, conda, npm) and software builds is highly desirable.

• Excellent communication and problem-solving skills.

• Comfortable managing escalated and complex cases across different environments and architectures.

Benefits

• Working for a stable and growing company that offers the environment and personal growth potential of a start-up as well as the stability of a business with established revenue.

• The chance to work with a smart, enthusiastic team of people.

• The chance to work on a project that will change the work lives of developers around the world, including your own!

• Competitive salary and bonus plan.

• Comprehensive benefits package and health/wellness credit program.