Technical Product Manager

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. 

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

As a Product Manager at Brandwatch, you’ll be empowered to get to know our customers and help them solve their most pressing problems. You’ll guide an independent team of very experienced Software Engineers, to identify, prioritize and deliver value to our customers. 

In this role, you will be a part of the Content Infrastructure group within our Brandwatch Insights Business Unit, focusing on building and maintaining a complex data pipeline for processing social and traditional content, and feeding our internal APIs for our Consumer Intelligence products.

The team deals with high data volumes that need to be indexed, enriched with our proprietary AI technology, and made available on our platform for powering our reporting capabilities.

In our experience, no two Product people are the same. We aim to complement each other’s strengths and weaknesses, to help each other learn and grow, and to succeed together. We want to hire people who aren’t exactly like us. And we want to shape our roles to match the people who want to work here. 

So don’t worry if you don’t exactly fit our description – if you’re excited about this role, we want to meet you!

What you will do:

• Be an ambassador for our product vision, mission and outcomes across the company, and externally

• Deeply understand and care about the problems we’re solving for our customers

• Evangelise product enhancements that teach us how to serve our customers better, while providing experiences that are consistently high quality, accessible, and easy to use

• Own your objective and user outcomes; make repeatable success your goal

How you will do:

• Collaborate with and guide a distributed team of highly accomplished engineers to create a data-informed and learning-focussed roadmap of customer value.

• Help product marketers get customers excited about what we’re doing, and why.

• Work with the team on a daily basis and help with various Agile ceremonies.

What you have:

• 3+ years of Product Management experience in B2B, enterprise or Saas software

• Because of the technical complexity, having an Engineer background, or interest in understanding technical details is a big plus

• Great written and verbal communication skills in English

• Solid understanding of Agile concepts and principles

• Attention to detail and ability to communicate effectively on complex issues across the organization

• Empathy and rapport are pretty central to the role here – an ability to form strong relationships with people across the organization, with a variety of goals and perspectives

• Thirst for evidence – focus on uncovering customer needs, figuring out the common underlying problem, and championing why it’s valuable to solve

• Eagerness to prove from experimentation that your team’s work has helped solve a valuable customer problem, and made the product better as a result

• Collaborative problem-solving skills, to help you get the most out of your experts

• Demonstrated ability to work with customers, understand their perspectives, and manage their expectations sensitively

What we offer:

• 25 vacation days and extra vacation days after age and after children

• Cafeteria benefit via SZEP card

• Medicover private health insurance for employees and their family members

• 100% paid sick leave

• Possibility to work fully remote

• Excellent hardware bundle

• Full Calm subscription, 24/7 Employment Assistance Program

• Informal, friendly, welcoming environment focused on people, learning & development

Our Values:

We Act with Care - We invest in our teams, treat each other with respect, and understand that people are the center of our work. We care about our purpose and invest heavily in services to better support our customers.

We Take Pride - We take pride in the quality of our products and services, our company, and each other. 

We Spark Change - We are agents of change and we are pioneers in our industry. We reward creativity and value the lessons that come not only from success, but failure as well. 

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.

To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.