Technical Lead I - Frontend
About the Customer Journey Product Line At HubSpot, the Customer Journey Product Line (CJPL) is reimagining how customers experience HubSpot from their very first interaction through their long-term success. We believe every customer—regardless of size, tier, or skill—should find value immediately, build momentum quickly, and see outcomes grow over time.
We’re creating a continuous journey that blends onboarding with everboarding: an adaptive system that not only helps customers get started but also guides them as their needs evolve. Our goal is to deliver intelligent, context-aware experiences that reduce friction, anticipate what’s next, and scale seamlessly—without relying on human intervention.
What You’ll Do As a Frontend Technical Lead on the Customer Journey Product Line team, you’ll be a hands-on engineer (~70% coding) while also guiding your team’s technical direction and supporting other engineers’ growth. You will:
Own and evolve the front-end experiences that power HubSpot’s customer journeys—from onboarding flows to adaptive everboarding loops.
Drive improvements in performance, accessibility, personalization, and consistency across customer touchpoints.
Partner with designers, PMs, and product engineers to deliver intuitive, reliable, and user-centered learning and activation experiences.
Lead cross-functional initiatives to modernize our stack (React, TypeScript, GraphQL, micro frontends, etc.) and build intelligent, context-aware UI systems.
Mentor and coach engineers on technical design, clean coding practices, and scalable architecture.
Shape the long-term vision for customer-facing front-end experiences, ensuring they adapt and scale to meet the needs of a growing global customer base.
Influence team culture by fostering collaboration, autonomy, and a focus on technical excellence.
We’re Looking For Someone Who:
Has 7+ years of frontend engineering experience, with strong expertise in React, TypeScript, JavaScript, and modern web technologies.
Has experience leading technical projects, setting architectural direction, and mentoring engineers.
Thrives in solving challenges at scale—performance optimization, personalization, accessibility, and user experience.
Writes clean, maintainable, and well-tested code with a strong focus on usability and reliability.
Communicates clearly across engineering, product, and design stakeholders.
Balances hands-on coding with technical leadership responsibilities.
Is interested in technical leadership today and potentially people leadership over time.
Why This Role Matters The Customer Journey Product Line is at the heart of how HubSpot delivers value to customers. By leading in this space, you’ll shape the journeys that help millions of HubSpot users onboard, build habits, and unlock outcomes at scale. Your leadership will directly impact customer activation, retention, and long-term success—ensuring HubSpot works for every customer, instantly and intelligently.
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Technical Lead I - Frontend
About the Customer Journey Product Line At HubSpot, the Customer Journey Product Line (CJPL) is reimagining how customers experience HubSpot from their very first interaction through their long-term success. We believe every customer—regardless of size, tier, or skill—should find value immediately, build momentum quickly, and see outcomes grow over time.
We’re creating a continuous journey that blends onboarding with everboarding: an adaptive system that not only helps customers get started but also guides them as their needs evolve. Our goal is to deliver intelligent, context-aware experiences that reduce friction, anticipate what’s next, and scale seamlessly—without relying on human intervention.
What You’ll Do As a Frontend Technical Lead on the Customer Journey Product Line team, you’ll be a hands-on engineer (~70% coding) while also guiding your team’s technical direction and supporting other engineers’ growth. You will:
Own and evolve the front-end experiences that power HubSpot’s customer journeys—from onboarding flows to adaptive everboarding loops.
Drive improvements in performance, accessibility, personalization, and consistency across customer touchpoints.
Partner with designers, PMs, and product engineers to deliver intuitive, reliable, and user-centered learning and activation experiences.
Lead cross-functional initiatives to modernize our stack (React, TypeScript, GraphQL, micro frontends, etc.) and build intelligent, context-aware UI systems.
Mentor and coach engineers on technical design, clean coding practices, and scalable architecture.
Shape the long-term vision for customer-facing front-end experiences, ensuring they adapt and scale to meet the needs of a growing global customer base.
Influence team culture by fostering collaboration, autonomy, and a focus on technical excellence.
We’re Looking For Someone Who:
Has 7+ years of frontend engineering experience, with strong expertise in React, TypeScript, JavaScript, and modern web technologies.
Has experience leading technical projects, setting architectural direction, and mentoring engineers.
Thrives in solving challenges at scale—performance optimization, personalization, accessibility, and user experience.
Writes clean, maintainable, and well-tested code with a strong focus on usability and reliability.
Communicates clearly across engineering, product, and design stakeholders.
Balances hands-on coding with technical leadership responsibilities.
Is interested in technical leadership today and potentially people leadership over time.
Why This Role Matters The Customer Journey Product Line is at the heart of how HubSpot delivers value to customers. By leading in this space, you’ll shape the journeys that help millions of HubSpot users onboard, build habits, and unlock outcomes at scale. Your leadership will directly impact customer activation, retention, and long-term success—ensuring HubSpot works for every customer, instantly and intelligently.