Technical Instructional Designer
Technical Instructional Designer
What you'll do
GitLab's Digital Success team is looking for an experienced technical instructional designer who will help drive our customer, partner and community facing education efforts. In this role, you create new and improve existing courses for the ever-growing solutions that we offer to our customers, partners, and community across the globe.
Your goal is to accelerate the adoption of GitLab by ensuring our customers, community and partners of various sizes and industries can gain benefit, demonstrate their product expertise, and advance their careers with GitLab. As a member of the Digital Success team, you'll be part of a team that cares deeply about creating learning experiences that deliver value at scale. We want our customers to become not only GitLab experts but champions of our brand.
Responsibilities
Build relationships and collaborate with SMEs, instructional designers, curriculum developers, and other teams (sales, engineering, support, professional services, etc.) to align product roadmaps with content updates or new educational offerings
Produce high-quality learning materials—including instructor-led courses, digital training, hands-on labs, presentations, and assessments—that align with our design standards and learning objectives
Review course materials created by other developers providing design feedback, guidance, and actionable recommendations
Collaborate with Instructional Designers to plan, create, analyze, and update courses, exercises, and assessments for delivery in instructor-led, self-paced, and virtual lab formats
Apply modern instructional design techniques, best practices, and adult learning theory to design highly effective and compelling learning experiences
Continually iterate, update and improve your content portfolio
Contribute to accreditation/certification exam questions and answers used to test the learner's expertise of the subject matter
Stay up to date with the latest GitLab feature releases
Requirements
3+ years of experience in enterprise customer-facing roles such as curriculum developer, technical trainer and consulting engineer (preferably in a subscription environment)
Knowledge of the software development life cycle, DevOps and cloud native technologies (kubernetes, containers, and microservices)
Experience with creating instructor-led training courses
Experience with e-learning tools such as Articulate/Rise, Captivate, Camtasia
Excellent communication & collaboration skills
Nice to have
Experience administering subscription applications like Okta, Google Workspace, Slack, Zoom
Knowledge of configuration management tools like Ansible, Chef, or Terraform
Hands-on experience supporting Linux and Mac
Developing automation workflows and integrations for repetitive or manual tasks
Experience with automated lab environments like Instruqt, Strigo, or similar platforms
Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Equity Compensation & Employee Stock Purchase Plan
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Additional details about our process can be found on our hiring page.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$85,000—$150,000 USD
About the job
Apply for this position
Technical Instructional Designer
Technical Instructional Designer
What you'll do
GitLab's Digital Success team is looking for an experienced technical instructional designer who will help drive our customer, partner and community facing education efforts. In this role, you create new and improve existing courses for the ever-growing solutions that we offer to our customers, partners, and community across the globe.
Your goal is to accelerate the adoption of GitLab by ensuring our customers, community and partners of various sizes and industries can gain benefit, demonstrate their product expertise, and advance their careers with GitLab. As a member of the Digital Success team, you'll be part of a team that cares deeply about creating learning experiences that deliver value at scale. We want our customers to become not only GitLab experts but champions of our brand.
Responsibilities
Build relationships and collaborate with SMEs, instructional designers, curriculum developers, and other teams (sales, engineering, support, professional services, etc.) to align product roadmaps with content updates or new educational offerings
Produce high-quality learning materials—including instructor-led courses, digital training, hands-on labs, presentations, and assessments—that align with our design standards and learning objectives
Review course materials created by other developers providing design feedback, guidance, and actionable recommendations
Collaborate with Instructional Designers to plan, create, analyze, and update courses, exercises, and assessments for delivery in instructor-led, self-paced, and virtual lab formats
Apply modern instructional design techniques, best practices, and adult learning theory to design highly effective and compelling learning experiences
Continually iterate, update and improve your content portfolio
Contribute to accreditation/certification exam questions and answers used to test the learner's expertise of the subject matter
Stay up to date with the latest GitLab feature releases
Requirements
3+ years of experience in enterprise customer-facing roles such as curriculum developer, technical trainer and consulting engineer (preferably in a subscription environment)
Knowledge of the software development life cycle, DevOps and cloud native technologies (kubernetes, containers, and microservices)
Experience with creating instructor-led training courses
Experience with e-learning tools such as Articulate/Rise, Captivate, Camtasia
Excellent communication & collaboration skills
Nice to have
Experience administering subscription applications like Okta, Google Workspace, Slack, Zoom
Knowledge of configuration management tools like Ansible, Chef, or Terraform
Hands-on experience supporting Linux and Mac
Developing automation workflows and integrations for repetitive or manual tasks
Experience with automated lab environments like Instruqt, Strigo, or similar platforms
Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Equity Compensation & Employee Stock Purchase Plan
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Additional details about our process can be found on our hiring page.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$85,000—$150,000 USD