Technical Account Manager
Job Overview:
In the Technical Account Manager role, you’ll be part of the team responsible for equipping our world-class partners to create transformative content for learners everywhere using the Coursera platform. With a blend of top notch project management, technical problem-solving, and account management skills, you will act as the technical experts for partners.
The Platform Services team creates systems and solutions to help learners and administrators meet their goals on Coursera. The team deeply understands learner needs and partners closely with Product and Engineering teams to turn learner insights into product and platform improvements. As part of the Services organization, we work closely with our university partners, business leadership, Product, Support, and Engineering teams to create the best learning experience for students around the globe.
Responsibilities:
Project manage and complete operational processes for learning programs that ensure an exceptional, global and inclusive student experience
Build strong relationships with university and industry partner counterparts to develop a program operations success strategy, operations plan, and student success model
Enable our partners to be successful on the platform by working with support teams, creating training resources, managing strategic escalations, and consulting on platform best practices
Advocate internally for partner and learner success by voicing key, data driven user insights with a comprehensive, keen understanding of the platform
Build and iterate on program operational workstreams, collaborating with other teams to improve on quality and efficiency
Basic Qualifications:
3+ years of experience in a role driving customer success on a technical platform, such as technical account manager, customer success manager, program manager.
3+ years of experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams
Proven experience managing projects successfully with varied, complex stakeholders
Preferred Qualifications:
Experience working with an education platform or content management platform
Experience analyzing data to identify customer/student insights and create effective cross-functional solutions
Proven ability to create and improve operational processes and workflows to enhance customer experience or improve efficiency
Proven ability to work with technical teams and complete technical workflows (SQL queries, testing/troubleshooting user flows, call APIs using tools)
If this opportunity interests you, you might like these courses on Coursera:
Google Project Management: Professional Certificate
#LI-JB1
About the job
Apply for this position
Technical Account Manager
Job Overview:
In the Technical Account Manager role, you’ll be part of the team responsible for equipping our world-class partners to create transformative content for learners everywhere using the Coursera platform. With a blend of top notch project management, technical problem-solving, and account management skills, you will act as the technical experts for partners.
The Platform Services team creates systems and solutions to help learners and administrators meet their goals on Coursera. The team deeply understands learner needs and partners closely with Product and Engineering teams to turn learner insights into product and platform improvements. As part of the Services organization, we work closely with our university partners, business leadership, Product, Support, and Engineering teams to create the best learning experience for students around the globe.
Responsibilities:
Project manage and complete operational processes for learning programs that ensure an exceptional, global and inclusive student experience
Build strong relationships with university and industry partner counterparts to develop a program operations success strategy, operations plan, and student success model
Enable our partners to be successful on the platform by working with support teams, creating training resources, managing strategic escalations, and consulting on platform best practices
Advocate internally for partner and learner success by voicing key, data driven user insights with a comprehensive, keen understanding of the platform
Build and iterate on program operational workstreams, collaborating with other teams to improve on quality and efficiency
Basic Qualifications:
3+ years of experience in a role driving customer success on a technical platform, such as technical account manager, customer success manager, program manager.
3+ years of experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams
Proven experience managing projects successfully with varied, complex stakeholders
Preferred Qualifications:
Experience working with an education platform or content management platform
Experience analyzing data to identify customer/student insights and create effective cross-functional solutions
Proven ability to create and improve operational processes and workflows to enhance customer experience or improve efficiency
Proven ability to work with technical teams and complete technical workflows (SQL queries, testing/troubleshooting user flows, call APIs using tools)
If this opportunity interests you, you might like these courses on Coursera:
Google Project Management: Professional Certificate
#LI-JB1