Talent, Experience, and DEI Partner
See yourself at Twilio
Join the team as Twilio’s next Talent, Experience, & DEI (TED) Business Partner - APJ & EMEA.
About the job
This position sits within the People Team and reports to the VP of Talent Experience & DEI (TED). As the TED Partner in EMEA & APJ, you will be the primary advocate for global Talent, Experience, and DEI programs outside of the U.S. You will be responsible for localizing and implementing global TED programs to advance our talent strategy, drive local engagement, and foster a globally-inclusive culture. You’ll collaborate with key regional stakeholders to co-create and lead initiatives tailored to the cultural and organizational needs of each region.
Responsibilities
In this role, you’ll:
Serve as the main liaison between the global TED team and regional partners, inclusive of our regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups.
Adapt and deliver global TED program enablement (i.e. performance, development, culture) to fit local needs and culture.
Partner with the regional People Team, communities and business leaders to develop custom programs based on regional needs.
Lead employee listening mechanisms in regions—focus groups, interviews, and survey debriefs.
Translate employee feedback into actionable insights and influence global program improvements.
Facilitate training, team interventions, and learning opportunities across the region.
Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs.
Stay current on research and trends in organizational health, culture, inclusion, and leadership, bringing recommendations back to the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
Minimum 10+ years in HR, organizational culture, or talent development (with international/multinational experience).
Proven ability to independently lead and manage multiple, concurrent projects.
Experience supporting transformation and change management initiatives at a global or regional scale.
Strong facilitation skills and experience delivering live and asynchronous training to a variety of audiences.
Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact.
Desired:
Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership.
Demonstrated commitment to building belonging and a positive employee experience.
Comfortable working in fast-paced and ambiguous global environments.
Location
This role will be remote, and based in Ireland or the UK
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Talent, Experience, and DEI Partner
See yourself at Twilio
Join the team as Twilio’s next Talent, Experience, & DEI (TED) Business Partner - APJ & EMEA.
About the job
This position sits within the People Team and reports to the VP of Talent Experience & DEI (TED). As the TED Partner in EMEA & APJ, you will be the primary advocate for global Talent, Experience, and DEI programs outside of the U.S. You will be responsible for localizing and implementing global TED programs to advance our talent strategy, drive local engagement, and foster a globally-inclusive culture. You’ll collaborate with key regional stakeholders to co-create and lead initiatives tailored to the cultural and organizational needs of each region.
Responsibilities
In this role, you’ll:
Serve as the main liaison between the global TED team and regional partners, inclusive of our regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups.
Adapt and deliver global TED program enablement (i.e. performance, development, culture) to fit local needs and culture.
Partner with the regional People Team, communities and business leaders to develop custom programs based on regional needs.
Lead employee listening mechanisms in regions—focus groups, interviews, and survey debriefs.
Translate employee feedback into actionable insights and influence global program improvements.
Facilitate training, team interventions, and learning opportunities across the region.
Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs.
Stay current on research and trends in organizational health, culture, inclusion, and leadership, bringing recommendations back to the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
Minimum 10+ years in HR, organizational culture, or talent development (with international/multinational experience).
Proven ability to independently lead and manage multiple, concurrent projects.
Experience supporting transformation and change management initiatives at a global or regional scale.
Strong facilitation skills and experience delivering live and asynchronous training to a variety of audiences.
Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact.
Desired:
Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership.
Demonstrated commitment to building belonging and a positive employee experience.
Comfortable working in fast-paced and ambiguous global environments.
Location
This role will be remote, and based in Ireland or the UK
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.