SVP of Customer Operations
We’re looking for a strategic and execution-oriented SVP of Customer Operations to help lead and scale our go-to-market (GTM) operations. Reporting directly to the Chief Revenue Officer, you’ll serve as a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization.
This role is pivotal in driving cross-functional alignment, building a world-class customer journey from acquisition to retention, and ensuring every part of our GTM machine is integrated, efficient, and optimized for growth.
If you thrive on orchestrating complex initiatives, aligning strategy with execution, and building strong operational foundations that scale, this is your chance to make an impact at a mission-driven, high-growth SaaS company.
Key Skills
Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
Strong understanding of enterprise sales motions, customer journey design, and revenue operations
Proven success building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from 50M-200M in revenue
Capability to deliver enterprise software solutions at global scale - requiring familiarity with solutions consulting, implementation services, and multinational support models
Deep analytical and systems thinking paired with outstanding communication skills
High level of business acumen, comfort with ambiguity, and bias for action
Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks
Key Responsibilities
Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams
Evolve our operational model across teams to ensure that the customer journey results in the highest customer satisfaction
Lead and our Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to the highest levels of business impact
Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product
Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance
Drive forecasting, pipeline health, and KPI tracking across GTM functions
Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR
Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making
Build scalable infrastructure and workflows to support SDR success
Champion data-driven decision-making and continuous improvement across the GTM organization
Compensation
We are committed to fair and equitable compensation practices.
The total pay range for this role is $250,000 - $300,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.
About the job
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SVP of Customer Operations
We’re looking for a strategic and execution-oriented SVP of Customer Operations to help lead and scale our go-to-market (GTM) operations. Reporting directly to the Chief Revenue Officer, you’ll serve as a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization.
This role is pivotal in driving cross-functional alignment, building a world-class customer journey from acquisition to retention, and ensuring every part of our GTM machine is integrated, efficient, and optimized for growth.
If you thrive on orchestrating complex initiatives, aligning strategy with execution, and building strong operational foundations that scale, this is your chance to make an impact at a mission-driven, high-growth SaaS company.
Key Skills
Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
Strong understanding of enterprise sales motions, customer journey design, and revenue operations
Proven success building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from 50M-200M in revenue
Capability to deliver enterprise software solutions at global scale - requiring familiarity with solutions consulting, implementation services, and multinational support models
Deep analytical and systems thinking paired with outstanding communication skills
High level of business acumen, comfort with ambiguity, and bias for action
Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks
Key Responsibilities
Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams
Evolve our operational model across teams to ensure that the customer journey results in the highest customer satisfaction
Lead and our Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to the highest levels of business impact
Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product
Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance
Drive forecasting, pipeline health, and KPI tracking across GTM functions
Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR
Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making
Build scalable infrastructure and workflows to support SDR success
Champion data-driven decision-making and continuous improvement across the GTM organization
Compensation
We are committed to fair and equitable compensation practices.
The total pay range for this role is $250,000 - $300,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.