Support Specialist

About this Position

As a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day-to-day queries with resolution for all the in-scope verticals.

What you can expect to do:

• Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support.

• Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters

• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.•Benefits administration on behalf of customers & professionals

• Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries

• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)

• Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers

• Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support.

• Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP).•Assist with payroll preparation by providing relevant data, like absences, bonus and leaves

• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals

• Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date & support with company-wide initiatives and projects

What we are looking for:

• 2-4 years of Global Shared Services experience with at least one year of experience in handling HR related Shared Services activities (Hire to Retire Model)

• Strong Experience in Peoplesoft/Workday/ SAP, Any relevant HRMS tool knowledge

• Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies

• Experience in handling real time Chat bot with quicker response time

• Customer oriented with ability to adapt/respond to diverse customer base

• Ability to be at the forefront of the ticketing and help in routing issues as appropriate

• Meticulous attention to detail

• Literacy with MS Office

• Knowledge of labor legislation throughout EMEA/APAC/US region

• Excellent organizational and time-management skills

• Thrives as an Individual contributor but also able to work in international team comprised of team members in different locations and from different cultures and backgrounds

• Ability to work in a dynamic, rapidly changing environment

• Available to work in Dynamic shifts (With potential Weekend support model)

• Ability to manage and meet expected SLAs and KPIs