Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
At Drip, we believe any ecommerce brand should have the tools to connect with their customers and compete online. Learn more about Drip and how we empower independent brands to grow beyond their wildest dreams.Look through our Careers Page to see our story, learn about our team and browse some of our benefits. Diversity at Drip is more than welcomed. It’s celebrated.
About the opportunity:
As a Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. The working hours for this position are 9:00am - 5:30pm Central Time M-F.We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?
Some of your contributions will include:
Excel independently and as a team when working to solve real customer problems and deliver full solutions
Respond to a high-volume of support inquiries through multiple channels: email, chat, and screenshare.
Contribute to our growing knowledge network - a resource of answers to improve resolution for customers and the team.
We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.
Who You Are and What You've Done:
A solid technical aptitude - we love tech support backgrounds or a history of self-started technical growth. Two-year minimum working in a live support role is preferred.
You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it - this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip.
Passion for helping others internally and externally - at least a year in an empathy or people-focused role.
Impeccable written and verbal communication and strong attention to detail.
In addition, we give bonus points for having a SaaS or Ecommerce background!
The Support Specialist Interview Process:
Apply, nice to meet you!
Recruiter Screen - 30 min phone call
Team Leads Screen - 1 hr, split into two 30 min Zoom calls
Hiring Manager & Team Interview - around 1.5 hr series of video calls with hiring manager and team members
Team Debrief - We will meet to discuss openly about our conversations and share feedback for the hiring manager's final decision. Regardless of outcome, every candidate will get an update from Drip on their interview status quickly.
Offer, we will call the candidate that we hope will be the next Dripster hire!
What We Offer:
Competitive pay, benefits, and equity
Challenging and meaningful problems to solve - you will invariably make a difference and impact
The chance to learn from some of the best people in the business, including our wildly talented and in-touch leadership team
A vibrant and devoted team, who still finds time for fun
Digital first culture - many of our crew members work remotely. We have a hub in Minneapolis, MN and a European Hub in Aarhus, Denmark for in person collaboration
Finally, just good humans...no jerks!
Compensation: $22 hourly
In order to create a space of trust with our crew, we publicize quite a bit, including compensation ranges. We select our initial range through national compensation survey data. And then factor in things like tenure, performance, and geographic location for each individual. Are you outside the range we’ve provided above? No problem. We encourage you to still apply, and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Working for a successful early-stage tech company is something we consider to be a unique and exciting opportunity. As a part of the team you’ll work hard and encounter exciting challenges and adventures along the way. Our positions come with some pretty amazing advantages, opportunities, and fulfillment. So bring your best self and your strongest oars to the Drip crew boat, and we'll bring great stuff in return. Including chocolate, if that’s your thing.
Drip is an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We embrace diversity of perspective and ideas which leads to people’s growth, product innovation and ultimately a successful business.
About the job
Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
At Drip, we believe any ecommerce brand should have the tools to connect with their customers and compete online. Learn more about Drip and how we empower independent brands to grow beyond their wildest dreams.Look through our Careers Page to see our story, learn about our team and browse some of our benefits. Diversity at Drip is more than welcomed. It’s celebrated.
About the opportunity:
As a Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. The working hours for this position are 9:00am - 5:30pm Central Time M-F.We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?
Some of your contributions will include:
Excel independently and as a team when working to solve real customer problems and deliver full solutions
Respond to a high-volume of support inquiries through multiple channels: email, chat, and screenshare.
Contribute to our growing knowledge network - a resource of answers to improve resolution for customers and the team.
We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.
Who You Are and What You've Done:
A solid technical aptitude - we love tech support backgrounds or a history of self-started technical growth. Two-year minimum working in a live support role is preferred.
You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it - this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip.
Passion for helping others internally and externally - at least a year in an empathy or people-focused role.
Impeccable written and verbal communication and strong attention to detail.
In addition, we give bonus points for having a SaaS or Ecommerce background!
The Support Specialist Interview Process:
Apply, nice to meet you!
Recruiter Screen - 30 min phone call
Team Leads Screen - 1 hr, split into two 30 min Zoom calls
Hiring Manager & Team Interview - around 1.5 hr series of video calls with hiring manager and team members
Team Debrief - We will meet to discuss openly about our conversations and share feedback for the hiring manager's final decision. Regardless of outcome, every candidate will get an update from Drip on their interview status quickly.
Offer, we will call the candidate that we hope will be the next Dripster hire!
What We Offer:
Competitive pay, benefits, and equity
Challenging and meaningful problems to solve - you will invariably make a difference and impact
The chance to learn from some of the best people in the business, including our wildly talented and in-touch leadership team
A vibrant and devoted team, who still finds time for fun
Digital first culture - many of our crew members work remotely. We have a hub in Minneapolis, MN and a European Hub in Aarhus, Denmark for in person collaboration
Finally, just good humans...no jerks!
Compensation: $22 hourly
In order to create a space of trust with our crew, we publicize quite a bit, including compensation ranges. We select our initial range through national compensation survey data. And then factor in things like tenure, performance, and geographic location for each individual. Are you outside the range we’ve provided above? No problem. We encourage you to still apply, and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Working for a successful early-stage tech company is something we consider to be a unique and exciting opportunity. As a part of the team you’ll work hard and encounter exciting challenges and adventures along the way. Our positions come with some pretty amazing advantages, opportunities, and fulfillment. So bring your best self and your strongest oars to the Drip crew boat, and we'll bring great stuff in return. Including chocolate, if that’s your thing.
Drip is an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We embrace diversity of perspective and ideas which leads to people’s growth, product innovation and ultimately a successful business.