Support Operator
Up to ZAR 350,000 salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits Exciting high growth product, relied on by leading global brands, particularly within sports Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES
What can you expect?
As a Support Operator, you'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and ensure 24-hour coverage. You'll engage with exciting sports clients, providing you with unique insights and experiences in the sports industry. This role will provide you with the opportunity to:
Run live content management for clients, ensuring timely and accurate delivery.
Generate engaging content tailored to client needs.
Provide exceptional customer support to enhance client satisfaction.
Ensure strong quality control over client content, maintaining high standards.
QUALIFICATIONS
What's important to us:
Reliable access to consistent internet.
Flexibility to work varying hours and weekends.
Excellent communication and interpersonal skills.
Strong attention to detail.
Experience in support or customer success.
Experience ensuring high quality for customers
A can-do attitude with a willingness to dive in and add value to our customers.
A customer-centric mindset, always prioritizing client satisfaction.
A proactive approach to contributing across the business.
Whats nice to have:
Experience working in a fast-paced environment
Experience creating or improving support or QA processes
Experiencing working in a SaaS environment
Content experience
RECRUITMENT PROCESS
Firstly, you will be asked to complete an online video, which will involve answering a mixture of questions.
Secondly, if your video interview goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for).
And thats it!
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Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.
Support Operator
Up to ZAR 350,000 salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits Exciting high growth product, relied on by leading global brands, particularly within sports Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES
What can you expect?
As a Support Operator, you'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and ensure 24-hour coverage. You'll engage with exciting sports clients, providing you with unique insights and experiences in the sports industry. This role will provide you with the opportunity to:
Run live content management for clients, ensuring timely and accurate delivery.
Generate engaging content tailored to client needs.
Provide exceptional customer support to enhance client satisfaction.
Ensure strong quality control over client content, maintaining high standards.
QUALIFICATIONS
What's important to us:
Reliable access to consistent internet.
Flexibility to work varying hours and weekends.
Excellent communication and interpersonal skills.
Strong attention to detail.
Experience in support or customer success.
Experience ensuring high quality for customers
A can-do attitude with a willingness to dive in and add value to our customers.
A customer-centric mindset, always prioritizing client satisfaction.
A proactive approach to contributing across the business.
Whats nice to have:
Experience working in a fast-paced environment
Experience creating or improving support or QA processes
Experiencing working in a SaaS environment
Content experience
RECRUITMENT PROCESS
Firstly, you will be asked to complete an online video, which will involve answering a mixture of questions.
Secondly, if your video interview goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for).
And thats it!
----------------------
Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.