Supervisor - Sales Support Operations

Lead, develop, train, and evaluate a high-performing sales support team, ensuring operational excellence through effective workforce planning, process improvement, and performance management. Ensure the team, clients, brokers, and sales representatives are adequately supported. Align team goals with broader sales, service, and company goals.

Supervise the timely assignment and distribution of all sales support cases and tasks

Lead and develop a high-performing team supporting individual growth, team performance, and accountability

Analyze productivity, accuracy, and quality metrics to identify trends and recommend improvements

Plan workforce needs and adapt to peak season demands

Develop, maintain, and monitor team standards, processes, and procedures to ensure efficient, accurate, and measurable processing of sales support cases and tasks

Utilize CRM (Salesforce) to manage tasks, generate reports, and support team performance, adoption, and optimization

Coordinate resolution of escalated issues with clients, brokers, team, and sales representatives

Support corporate and divisional projects as needed; communicate impacts and coordinate with management to develop solutions

Coordinate and administer training to ensure all employees receive appropriate information/instruction

Manage and develop the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews; promote engagement and enablement through regular communication and feedback

Participate in the hiring and interviewing process for open positions within the team, ensuring that the most qualified candidates are selected

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports

Excellent customer service, written and oral communication skills

Excellent analytical, problem-solving, and negotiation skills

Knowledge of CRM applications in sales support/servicing processes

Strong organizational and project management skills

Preferred Skills

Proficient in Salesforce, including case/task workflow, management, and creating and interpreting dashboards and reports

Experience with benchmarking and performance reporting

Experience with client and broker onboarding processes

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $58,656.00 - $108,078.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.