Supervisor , Client Delivery - Central Labs Services - Clinical Research
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.
Central Laboratory Services (CLS) is part of a global contract research organization within Labcorp. We offer the world’s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.
LabCorp is seeking a Client Delivery Supervisor to join our global CLS team. In this position, you will be responsible for the coordination and management of a regional or global team with a single or multi- functional area to ensure the successful implementation of the strategy, structures, processes and metrics of the team all while ensuring customer satisfaction. The Supervisor is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success.
This is a remote opportunity and can be located anywhere in the US.
Responsibilities:
Supervise the day-to-day operations of the assigned customer or functional team members:
Ensure appropriate resource allocation to successfully implement and execute project plans.
Manage workload balance within assigned teams and participate in resource management across global teams.
Ensure consistent implementation, use, and review of SOPs.
Coordinate and monitor progress to ensure the achievement of team goals.
Implement, monitor, and report performance metrics and take corrective action when appropriate.
Effective and timely adherence to management communications, meetings and procedures.
Participate in departmental strategy execution.
Grow and develop your team including:
Ensure the development of a competent workforce to meet growth plans within budget.
Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
Complete thorough, timely, and well-documented performance evaluations.
Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.
Instill and manage a culture of continuous improvement, quality, and productivity:
Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.
Ensure issues are documented and leveraged to prevent repeated occurrence.
Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.
Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:
Ensure best practices are applied within the team regarding budget and risk management.
Ensure systems are updated to accurately reflect workload, timelines, etc.
Lead client relationship activities; adapt depending on specific client needs.
Ensure management of team and/or customer milestones and proactive communication with customers.
Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.
Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
Effectively collaborate with others and work across boundaries as necessary:
Assist leadership in managing and supervising the day-to-day operations of the team.
Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.
Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
Other duties as assigned.
Experience Requirements:
5+ years of experience in clinical research or similar industry
2+ years of people management experience
Advanced customer service skills
Excellent written, verbal, and interpersonal skills
Strong planning, organizational, and problem-solving ability
Proven record of driving continuous improvement
Demonstrated high degree of initiative and ability to work collaboratively
Demonstrated experience in team building, influencing, and conflict resolution
Proven track record of successful project completion
Strong change management skills
Education Requirements:
University degree required
Application Window: Closes at the end of the day on June 23, 2025.
Work Location: US Remote
Pay Range: 80-120K per annum
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
About the job
Apply for this position
Supervisor , Client Delivery - Central Labs Services - Clinical Research
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.
Central Laboratory Services (CLS) is part of a global contract research organization within Labcorp. We offer the world’s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.
LabCorp is seeking a Client Delivery Supervisor to join our global CLS team. In this position, you will be responsible for the coordination and management of a regional or global team with a single or multi- functional area to ensure the successful implementation of the strategy, structures, processes and metrics of the team all while ensuring customer satisfaction. The Supervisor is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success.
This is a remote opportunity and can be located anywhere in the US.
Responsibilities:
Supervise the day-to-day operations of the assigned customer or functional team members:
Ensure appropriate resource allocation to successfully implement and execute project plans.
Manage workload balance within assigned teams and participate in resource management across global teams.
Ensure consistent implementation, use, and review of SOPs.
Coordinate and monitor progress to ensure the achievement of team goals.
Implement, monitor, and report performance metrics and take corrective action when appropriate.
Effective and timely adherence to management communications, meetings and procedures.
Participate in departmental strategy execution.
Grow and develop your team including:
Ensure the development of a competent workforce to meet growth plans within budget.
Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
Complete thorough, timely, and well-documented performance evaluations.
Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.
Instill and manage a culture of continuous improvement, quality, and productivity:
Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.
Ensure issues are documented and leveraged to prevent repeated occurrence.
Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.
Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:
Ensure best practices are applied within the team regarding budget and risk management.
Ensure systems are updated to accurately reflect workload, timelines, etc.
Lead client relationship activities; adapt depending on specific client needs.
Ensure management of team and/or customer milestones and proactive communication with customers.
Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.
Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
Effectively collaborate with others and work across boundaries as necessary:
Assist leadership in managing and supervising the day-to-day operations of the team.
Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.
Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
Other duties as assigned.
Experience Requirements:
5+ years of experience in clinical research or similar industry
2+ years of people management experience
Advanced customer service skills
Excellent written, verbal, and interpersonal skills
Strong planning, organizational, and problem-solving ability
Proven record of driving continuous improvement
Demonstrated high degree of initiative and ability to work collaboratively
Demonstrated experience in team building, influencing, and conflict resolution
Proven track record of successful project completion
Strong change management skills
Education Requirements:
University degree required
Application Window: Closes at the end of the day on June 23, 2025.
Work Location: US Remote
Pay Range: 80-120K per annum
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.