Strategy & Operations - Risk

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk S&O team is a small, high-impact team. We help run the Risk org, which helps users get enabled on Stripe and keeps bad-actors off of Stripe. Our team:

• Drives Risk’s long-term strategic plan, engaging in high-impact projects that span Risk types + products. Enable Risk to operate strategically in-year, anchored by a multi-year view;

• Drives an operating model and cadence that enables Risk to run at scale: xfn alignment, high-context decision-making, better accountability that delivers meaningful impact to the org; and

• Acts as the connective tissue for Risk and other orgs, designing and implementing xStripe programs that drive better outcomes for users (and other Stripes solving for our users!)

• Adds flex capacity on strategic, critical projects that aren’t neatly owned or staffed by other teams.

What you’ll do

In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems that benefit our users. Specifically:

• Work on cross-cutting company strategy projects and collaborate with teams to implement changes

• Partner directly with senior leaders and cross functional teams to accelerate progress, develop new operating models, and incubate new programs

• Establish new operating models in collaboration with key cross-functional teams, focusing on roadmap development and context alignment.

• Coordinate annual and long-range planning efforts across teams within Risk and drive alignment with partner teams to ensure a cohesive approach to planning.

• Track projects, timelines and commitments on internal projects and customer deliverables

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in strategy & operations, product strategy, product management, or similar roles at technology companies 

• Experience working in highly cross-functional settings, and in a role that spans strategy, product, analysis, and operations in a fast-paced environment

• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions  

• Passion for digging deep into data and problem-solving

• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact

• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales 

• Demonstrated ability to thrive in influence without authority environments

• Good balance of business and technical acumen

• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Preferred qualifications

• Payments ecosystem, or experience in a risk org is a plus.

• Ability to build trust and partner with senior leaders

• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams 

• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience