Strategy and Operations Lead - Self Serve
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Strategy & Operations team is responsible for driving organizational effectiveness and leading transformational programs across Marketing - Self-serve, Sold and Sales Development. We create the processes and conditions that enable high performance across teams and help Stripe scale with focus and discipline.
We partner closely with the CMO, marketing leadership and growth product team to define strategy, lead operational planning, and steward execution across global programs.
Our work spans cross-functional efforts that are critical to Stripe’s growth. From delivering strategic insights and frameworks to leading complex initiatives, we focus on what moves the needle most for the business. We care about results, not activity, and we have fun doing it. If you like hard problems, are analytical, and are an amazing teammate, we want to hear from you!
What you’ll do
Responsibilities
Partner closely with Finance, Growth, Product and Operations to drive MBR, QBR and annual planning processes for the self-serve business including investment decisions, strategic priorities, OKRs, target setting, and communications.
Leverage product and business analytics to understand user engagement patterns, conversion trends, and growth opportunities across the self-serve funnel. Use this insight to shape hypotheses, drive prioritization conversations, and identify areas to probe deeper in partnership with Product, Growth and GTM teams.
Independently scope and lead strategic programs to solve high-impact problems. This includes developing frameworks, aligning stakeholders, and ensuring execution drives measurable outcomes.
Summarize organizational performance and progress through weekly, monthly, and quarterly business reviews, internal newsletters, and company-wide updates. Use data to tell a compelling story and drive alignment on where we’re winning and where we need to focus.
Bring clarity to ambiguity. You’ll navigate complexity, distill insight from noise, resolve issues quickly, and empower teams to make smart, confident decisions.
Drive analysis and research that will help inform Stripe’s overall strategy and help us make the right long-term decisions
Work directly with senior leaders across the company and with cross-functional partners to accelerate progress, solve hard scaling initiatives, and incubate new programs
Design and implement complex business and operational systems and processes
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
7+ years of experience in consulting, strategy & operations, product strategy, product management, or similar roles with exposure to both business and technical skills
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Critical and first-principles thinking, with the ability to zoom out to the most important questions
Passion for digging deep into data to diagnose business issues and solve problems
Excellent written and verbal communication, with the the ability to speak to leaders across very different teams such as product, engineering, analytics, sales, and partnerships
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Preferred qualifications
5+ years prior experience in payments, finance, fintech, or high-growth technology companies
3+ years of experience working directly with C-level executives and their direct reports
3+ years of experience in business operations, strategy and operations, or consulting
3+ of Experience navigating large data sets and/or SQL
About the job
Apply for this position
Strategy and Operations Lead - Self Serve
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Strategy & Operations team is responsible for driving organizational effectiveness and leading transformational programs across Marketing - Self-serve, Sold and Sales Development. We create the processes and conditions that enable high performance across teams and help Stripe scale with focus and discipline.
We partner closely with the CMO, marketing leadership and growth product team to define strategy, lead operational planning, and steward execution across global programs.
Our work spans cross-functional efforts that are critical to Stripe’s growth. From delivering strategic insights and frameworks to leading complex initiatives, we focus on what moves the needle most for the business. We care about results, not activity, and we have fun doing it. If you like hard problems, are analytical, and are an amazing teammate, we want to hear from you!
What you’ll do
Responsibilities
Partner closely with Finance, Growth, Product and Operations to drive MBR, QBR and annual planning processes for the self-serve business including investment decisions, strategic priorities, OKRs, target setting, and communications.
Leverage product and business analytics to understand user engagement patterns, conversion trends, and growth opportunities across the self-serve funnel. Use this insight to shape hypotheses, drive prioritization conversations, and identify areas to probe deeper in partnership with Product, Growth and GTM teams.
Independently scope and lead strategic programs to solve high-impact problems. This includes developing frameworks, aligning stakeholders, and ensuring execution drives measurable outcomes.
Summarize organizational performance and progress through weekly, monthly, and quarterly business reviews, internal newsletters, and company-wide updates. Use data to tell a compelling story and drive alignment on where we’re winning and where we need to focus.
Bring clarity to ambiguity. You’ll navigate complexity, distill insight from noise, resolve issues quickly, and empower teams to make smart, confident decisions.
Drive analysis and research that will help inform Stripe’s overall strategy and help us make the right long-term decisions
Work directly with senior leaders across the company and with cross-functional partners to accelerate progress, solve hard scaling initiatives, and incubate new programs
Design and implement complex business and operational systems and processes
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
7+ years of experience in consulting, strategy & operations, product strategy, product management, or similar roles with exposure to both business and technical skills
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Critical and first-principles thinking, with the ability to zoom out to the most important questions
Passion for digging deep into data to diagnose business issues and solve problems
Excellent written and verbal communication, with the the ability to speak to leaders across very different teams such as product, engineering, analytics, sales, and partnerships
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Preferred qualifications
5+ years prior experience in payments, finance, fintech, or high-growth technology companies
3+ years of experience working directly with C-level executives and their direct reports
3+ years of experience in business operations, strategy and operations, or consulting
3+ of Experience navigating large data sets and/or SQL