Strategic Account Manager

Job Overview

This role supports the success of Coursera’s international content partners, working closely with Senior and Principal Strategic Account Managers to strengthen relationships, ensure high-quality delivery, and contribute to strategic initiatives across a portfolio of high-impact university and industry accounts.

The Strategic Account Manager will manage day-to-day partner delivery and engagement, support planning and business reviews, and collaborate with cross-functional teams—including Product, Marketing, and Content Operations—to help partners grow their impact and better serve learners around the world. 

Key Responsibilities:

Partner Delivery & Relationship Support

• Manage day-to-day partner delivery and engagement, ensuring timely, accurate follow-up on questions, requests, and key deliverables

• Build rapport with international stakeholders by understanding partner context, priorities, and success metrics

• Support Senior and Principal Account Managers with account planning, QBR preparation, and regular stakeholder communications

Performance Tracking & Insight Generation

• Monitor account health and performance KPIs, identifying trends and opportunities for growth

• Prepare high-quality, client-facing materials—reports, dashboards, presentations—that highlight impact and inform decision-making

• Contribute to insight-driven recommendations that improve content quality, learner engagement, and partner success

Cross-Functional Coordination

• Liaise with Product, Legal, Marketing, and other internal teams to resolve partner issues and drive solutions

• Ensure partner needs are prioritised and addressed across global teams and time zones

• Manage internal coordination and follow-ups after QBRs, product demos, and stakeholder meetings

Strategic Support

• Support onboarding, renewals, and light-touch negotiations under the guidance of Senior and Principal Account Managers

• Maintain accurate documentation in Salesforce and ensure consistent partner updates

• Stay aligned with Coursera’s evolving product roadmap, partner strategy, and regional initiatives

Basic Qualifications:

• Bachelor’s degree and 6+ years of experience in account management, partner success, or client-facing roles

• Proven ability to work with international stakeholders and communicate across cultures

• Strong analytical, communication, and relationship-building skills

• Experience managing competing priorities in a cross-functional, fast-paced environment

• Willingness to work across global time zones with distributed teams; this role will primarily work across EMEA timezones

• Proficiency with Salesforce, Google Workspace, and data tools such as Looker or Tableau

Preferred Qualifications

• MBA or relevant master’s degree

• Experience in management consulting or a consulting-style role

• Familiarity with edtech, SaaS platforms, or digital content businesses

• Proven ability to support clients across both developed and emerging markets

• Skilled at translating data into clear, compelling narratives for diverse audiences

• Strong alignment with Coursera’s mission to expand access to high-quality education

If this opportunity interests you, you might like these courses on Coursera:

• Solving Complex Problems Specialization 

• Strategic Leadership and Management Specialization 

• Influencing: Storytelling, Change Management and Governance Specialization 

• Generative AI for Leaders 

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