Staff - Technical Program Manager
See yourself at Twilio
Join the team as Twilio’s next Staff, Technical Program Manager
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to support the InfoSec organization at Twilio in delivering value through strategic projects and programs.
In this role, the Staff, Technical Program Manager will manage projects and coach agile teams in delivering value through their programs. This role will be a part of the InfoSec Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach.
Responsibilities
In this role, you’ll:
Project manage multiple, simultaneous initiatives while working alongside members of the InfoSec team and other Twilio teams from project inception to completion.
Support functional teams as a team coach to enable delivery of value across the InfoSec organization by enabling teams to work in a more mature, consistent manner.
Leverage the Project Management (including SAFe and Agile mindset) principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
Ensure stakeholder satisfaction, including executive stakeholders, by providing status and monitoring of project progression and performance.
Manage risk, dependencies, and issues during project execution and lead the team to remove impediments in a timely manner.
Drive decision-making by communicating goals and objectives as well as making recommendations on risk responses; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
8+ years of project management experience across the InfoSec project lifecycle for process improvement, policy, data protection, network security, information security domains, and application software.
Experience working with Agile projects and an understanding of Agile methodologies
Excellent ability to manage multiple project initiatives to lead a team to execute and deliver on project level tasks.
High-level understanding information security domains, with deeper working knowledge in one or more domains
Demonstrated experience with structured change management, communications, problem-solving, process re-engineering, and security risk & compliance
Excellent verbal and written communication skills and experience applying these to stakeholder communications
Desired:
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
Certified Project Management Professional (PMP), Scrum Master, SAFe Agilist, PMI-ACP, or other related project management certification
Information Security certifications such as CISSP, CRISC, CISA, CompTIA Security+ or other related certifications
Familiarity with or understanding of frameworks and standards such as NIST, ISO 27001, GDPR, HIPAA, etc.
Experience working with information security teams focused on securing cloud environments
Experience working with agile teams in JIRA
Location
This role will be remote, and based in Ireland or the United Kingdom
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
About the job
Apply for this position
Staff - Technical Program Manager
See yourself at Twilio
Join the team as Twilio’s next Staff, Technical Program Manager
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to support the InfoSec organization at Twilio in delivering value through strategic projects and programs.
In this role, the Staff, Technical Program Manager will manage projects and coach agile teams in delivering value through their programs. This role will be a part of the InfoSec Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach.
Responsibilities
In this role, you’ll:
Project manage multiple, simultaneous initiatives while working alongside members of the InfoSec team and other Twilio teams from project inception to completion.
Support functional teams as a team coach to enable delivery of value across the InfoSec organization by enabling teams to work in a more mature, consistent manner.
Leverage the Project Management (including SAFe and Agile mindset) principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
Ensure stakeholder satisfaction, including executive stakeholders, by providing status and monitoring of project progression and performance.
Manage risk, dependencies, and issues during project execution and lead the team to remove impediments in a timely manner.
Drive decision-making by communicating goals and objectives as well as making recommendations on risk responses; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
8+ years of project management experience across the InfoSec project lifecycle for process improvement, policy, data protection, network security, information security domains, and application software.
Experience working with Agile projects and an understanding of Agile methodologies
Excellent ability to manage multiple project initiatives to lead a team to execute and deliver on project level tasks.
High-level understanding information security domains, with deeper working knowledge in one or more domains
Demonstrated experience with structured change management, communications, problem-solving, process re-engineering, and security risk & compliance
Excellent verbal and written communication skills and experience applying these to stakeholder communications
Desired:
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
Certified Project Management Professional (PMP), Scrum Master, SAFe Agilist, PMI-ACP, or other related project management certification
Information Security certifications such as CISSP, CRISC, CISA, CompTIA Security+ or other related certifications
Familiarity with or understanding of frameworks and standards such as NIST, ISO 27001, GDPR, HIPAA, etc.
Experience working with information security teams focused on securing cloud environments
Experience working with agile teams in JIRA
Location
This role will be remote, and based in Ireland or the United Kingdom
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.