Staff Technical Program Manager - Data Platform

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. 

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we'll deliver success:

At Shippo, data drives everything we do. As we scale our operations for growth, we’re investing in our data platform to enable actionable insights, faster decision-making, and stronger, more efficient foundational data layers.

As a member of the R&D team, reporting to the Director of Product Management for our Data business unit, the Technical Program Manager, Data Platform is critical in driving the success of these efforts. The ideal candidate will lead cross-functional projects that ensure the timely delivery of high-quality data solutions and will be instrumental in helping Shippo streamline its data infrastructure, fostering a self-service analytics culture.

This role offers the opportunity to work at the intersection of product management, engineering, data science, and business operations, ensuring our data strategy aligns with and accelerates Shippo’s mission to be the shipping layer of the internet.

Shipping & handling responsibilities

• Lead and coordinate cross-functional projects, ensuring alignment between R&D, finance, and go-to-market (GTM) teams to deliver on roadmap objectives

• Manage and prioritize the execution of strategic initiatives, such as data infrastructure modernization, centralized data ingestion pipelines, and self-service reporting tools

• Drive the adoption of scalable, reusable solutions across the organization, fostering a culture of data democratization

• Establish and maintain program-level documentation, including project plans, timelines, risk assessments, and status reports for stakeholders

• Partner with engineering to implement data governance frameworks, improve data reliability, and enhance observability across the platform

• Act as the primary point of contact for key internal customers, ensuring their data needs are met effectively and efficiently

• Develop metrics to measure project success, iterate on process improvements, and ensure continuous alignment with strategic business goals

Do you tick the boxes?

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent work experience

• 10+ years of experience as a Technical Program Manager, Product Manager, or similar role in data, analytics, or software engineering

• Proven ability to manage complex technical projects from concept to delivery, including coordinating across teams and managing dependencies

• Strong understanding of modern data platforms, pipelines, and analytics tools, including familiarity with technologies like Databricks, Kafka, or Looker

• Excellent problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environment

• Exceptional communication and stakeholder management skills, with the ability to tailor messages to technical and non-technical audiences

• Demonstrated experience with agile methodologies and program management tools (e.g. JIRA, Confluence)

Bonus

•  Experience scaling data platforms for growth-stage businesses

• Familiarity with data governance and compliance requirements

• Hands-on experience with curated datasets or customer-facing data products

• Background in software or data engineering is a strong plus

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.