Staff Technical Account Manager
About the role
D-Wave is seeking a Technical Account Manager (TAM) with TS/SCI clearance to lead technical engagements with U.S. government customers and support the integration and deployment of our quantum computing solutions. In this client-facing, advising role, you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered.
What you'll do
Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
Deliver technical presentations at large events such as conferences, webinars, and seminars
Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI
Build and maintain long-term technical relationships with customer teams across the project lifecycle
Identify and recommend new projects that can leverage the D-Wave’s solutions
Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
Convey customer requirements to internal product and development teams, advocating for client needs
Communicate complex technical information clearly and effectively across multiple platforms and audiences
Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events
About You
Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
Must have active security clearance level TS/SCI (Top Secret/Sensitive Compartmented Information)
6+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for the U.S. government and/or in areas of national security
5+ years of hands-on Python programming experience in an enterprise environment
Experience supporting U.S. government clients, including both Department of Defense (DoD), civilian agencies, and Intelligence Community is required
Strong foundation in optimization, algorithms, or applied mathematics
Experience with tools and platforms such as, GitHub, and REST APIs
Familiarity with operations research techniques and tools (highly desired)
Proven ability to communicate technical content to both technical and non-technical stakeholders
Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
Quantum computing experience is a plus, but not required
Project management experience is a plus, but not required
A D-Waver's DNA
We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.
Our Compensation Philosophy is Simple but Powerful:
During the interview process, your Recruiter will explain how our compensation packages work (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.
Inclusion:
We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.
The Fine Print:
No 3rd party candidates will be accepted
It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.
About the job
Apply for this position
Staff Technical Account Manager
About the role
D-Wave is seeking a Technical Account Manager (TAM) with TS/SCI clearance to lead technical engagements with U.S. government customers and support the integration and deployment of our quantum computing solutions. In this client-facing, advising role, you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered.
What you'll do
Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
Deliver technical presentations at large events such as conferences, webinars, and seminars
Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI
Build and maintain long-term technical relationships with customer teams across the project lifecycle
Identify and recommend new projects that can leverage the D-Wave’s solutions
Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
Convey customer requirements to internal product and development teams, advocating for client needs
Communicate complex technical information clearly and effectively across multiple platforms and audiences
Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events
About You
Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
Must have active security clearance level TS/SCI (Top Secret/Sensitive Compartmented Information)
6+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for the U.S. government and/or in areas of national security
5+ years of hands-on Python programming experience in an enterprise environment
Experience supporting U.S. government clients, including both Department of Defense (DoD), civilian agencies, and Intelligence Community is required
Strong foundation in optimization, algorithms, or applied mathematics
Experience with tools and platforms such as, GitHub, and REST APIs
Familiarity with operations research techniques and tools (highly desired)
Proven ability to communicate technical content to both technical and non-technical stakeholders
Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
Quantum computing experience is a plus, but not required
Project management experience is a plus, but not required
A D-Waver's DNA
We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.
Our Compensation Philosophy is Simple but Powerful:
During the interview process, your Recruiter will explain how our compensation packages work (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.
Inclusion:
We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.
The Fine Print:
No 3rd party candidates will be accepted
It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.