Staff Engineer_Monopoly GO

Scopely is looking for a Staff Engineer to join our Monopoly GO! Customer Support Tools team working remotely either from Spain, the UK or Ireland.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people around the world daily.

Monopoly GO! is our new casual game and a key franchise that has just become Scopely’s largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

What You’ll Do

In this role, you will take full ownership of our Customer Support Engineering domain. You will influence the technical strategy, architecture, and delivery of tools and platforms that empower our Support Agents and enhance the self-service experience for our players worldwide.

This is a high-impact role at the intersection of player experience, internal tooling, and productivity engineering. You’ll be responsible for building, evolving, and scaling systems that reduce ticket resolution time, improve agent workflows, and help players resolve their issues faster.

• Collaborate closely with Customer Support leadership to deeply understand agent workflows, challenges, and priorities, and translate these into elegant, scalable engineering solutions

• Drive the design and technical architecture of robust, scalable systems that align with our long-term technology vision and directly support the needs of our franchises

• Own the full software development lifecycle — from initial concept and design through development, deployment, and continuous improvement

• Lead the delivery of impactful tools and products that streamline agent workflows, reduce friction, and scale effectively with business growth

• Work with a team of external developers to ship features quickly in a fast-paced environment

• Apply full-stack engineering expertise to build end-to-end solutions — from APIs and backend services to intuitive frontends using technologies like React and Blazor, ensuring seamless integration with internal and third-party systems

• Uphold the highest standards of software quality by championing best practices in testing, code reviews, documentation, and maintainability

• Partner with Product Managers and Analysts to define success metrics, measure impact, and deliver continuous improvements to both player and agent experience

What We’re Looking For 

• Proven technical leadership with experience leading engineering teams and delivering complex web-based tools and applications from concept to production

• Strong engineering background in web development, with deep expertise in C# and modern frontend technologies such as HTML5, CSS3, JavaScript, and React

• Skilled in designing and architecting scalable, maintainable web solutions, with a solid grasp of software development methodologies and the full development lifecycle

• A passion for helping and providing the best player experience

• Excellent cross-functional collaboration skills, with a track record of working effectively with non-technical stakeholders like Customer Support, Product, or Operations teams

• Strong product thinking, building solutions with the end-user in mind and passionate about creating tools that enhance productivity, efficiency, and user satisfaction

• Strong communication skills, aligning engineering work with company and customer goals

• Bias for action, ownership, and impact — going beyond just building features; willing to solve real-world problems that improve player experience and internal operations

Bonus Points

• Experience developing with Blazor and WebAssembly, building responsive and high-performance browser-based applications

• Solid understanding of web performance optimization techniques to ensure fast, smooth, and reliable user experiences across devices

• Hands-on experience with AWS and cloud-based infrastructure, with the ability to design scalable and reliable solutions in a production environment

• A keen eye for UI/UX design, with the ability to craft intuitive, user-friendly interfaces that improve usability and efficiency for support agents and players

• Familiarity with mobile game development workflows and ecosystems for Android and iOS platforms

At Scopely, we believe in creating a supportive work environment where everyone is treated with respect and inclusivity. We welcome individuals from all backgrounds and are committed to providing equal employment opportunities regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other protected status.