Staff Data Platform Engineer - Community Support Platform
The Community You Will Join:
Community Support Platform organization keeps our hosts and guests supported throughout the entire Airbnb experience. At its core, the CS Data Platform team provides the trusted data foundation and metrics for the most important data across offline and online consumption, empowering operations, analytics, engineering, product, and leadership teams with data they can trust.
The Difference You Will Make:
In order to ship data products (e.g. tables, metrics, dashboards, etc.), the team and data practitioners are transforming data generated from different sources (internal, external) with various internal frameworks and technologies with different guarantees, schema definition languages and processing modalities.
We’re looking for people who thrive at the intersection of platform and data engineering: combination of strong technical skills, creativity, and a passion for engaging with and empowering data practitioners and make it easier to deliver consistent, tested, and observable data—backed by automation and guardrails (CI/CD), data contracts, and robust monitoring.
A Typical Day:
Work closely with the core data engineering team, data services team, and other product engineering teams in the Community Support Platform, understanding their productivity and data authoring pain points, and build solutions to resolve them scalably and flexibly.
Deeply understand the different logging and data processing frameworks and collaborate with data infrastructure teams and evolve how we integrate data flows between different frameworks and serving layers worlds, ML and non-ML, and allow systems to deal with data more effectively
Own challenges end-to-end, proactively addressing gaps and acquiring new skills to resolve complex issues.
Mentor and inspire your teammates in enabling code quality, operational excellence, and shared learning.
Participate in all phases of software development from architecture/design through implementation, testing, and on-call.
Develop, automate and standardize: logging, enriching, serving data for ML training, inference, benchmarking and monitoring (anomaly detection, safe deploys) to build the next generation of Generative AI products
Enable data engineers and analytics engineers to author data products
Design, build, and maintain robust and efficient data pipelines and APIs that collect, process, and serve data from various sources, including backend events logged as part of LLM flows, customer interactions across multiple channels, CS agents, LLM evaluations etc.
Your Expertise:
9+ years of industry experience at the intersection of platform data engineering and software engineering with BS, MS or PhD in CS or similar
Proven ability to not only developing data processing pipelines, but design guardrails and abstractions that scale—reducing toil and raising confidence for all engineers
Deep experience building distributed batch/streaming pipelines (e.g., Spark, Flink, Kafka) and working with distributed storage (e.g., HDFS, S3).
Expertise with ETL orchestration tools (Airflow, Luigi, AWS Glue, etc.).
Strong knowledge of data warehousing, relational databases (PostgreSQL, MySQL), and columnar stores (Redshift, BigQuery, ClickHouse, HBase).
Comfort driving architectural discussions across services, repositories, and environments.
Skilled in SQL and data processing (batch and streaming), with a track record of analyzing large datasets to uncover gaps and insights.
Excellent collaboration and communication skills; able to influence technical direction across teams.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
About the job
Apply for this position
Staff Data Platform Engineer - Community Support Platform
The Community You Will Join:
Community Support Platform organization keeps our hosts and guests supported throughout the entire Airbnb experience. At its core, the CS Data Platform team provides the trusted data foundation and metrics for the most important data across offline and online consumption, empowering operations, analytics, engineering, product, and leadership teams with data they can trust.
The Difference You Will Make:
In order to ship data products (e.g. tables, metrics, dashboards, etc.), the team and data practitioners are transforming data generated from different sources (internal, external) with various internal frameworks and technologies with different guarantees, schema definition languages and processing modalities.
We’re looking for people who thrive at the intersection of platform and data engineering: combination of strong technical skills, creativity, and a passion for engaging with and empowering data practitioners and make it easier to deliver consistent, tested, and observable data—backed by automation and guardrails (CI/CD), data contracts, and robust monitoring.
A Typical Day:
Work closely with the core data engineering team, data services team, and other product engineering teams in the Community Support Platform, understanding their productivity and data authoring pain points, and build solutions to resolve them scalably and flexibly.
Deeply understand the different logging and data processing frameworks and collaborate with data infrastructure teams and evolve how we integrate data flows between different frameworks and serving layers worlds, ML and non-ML, and allow systems to deal with data more effectively
Own challenges end-to-end, proactively addressing gaps and acquiring new skills to resolve complex issues.
Mentor and inspire your teammates in enabling code quality, operational excellence, and shared learning.
Participate in all phases of software development from architecture/design through implementation, testing, and on-call.
Develop, automate and standardize: logging, enriching, serving data for ML training, inference, benchmarking and monitoring (anomaly detection, safe deploys) to build the next generation of Generative AI products
Enable data engineers and analytics engineers to author data products
Design, build, and maintain robust and efficient data pipelines and APIs that collect, process, and serve data from various sources, including backend events logged as part of LLM flows, customer interactions across multiple channels, CS agents, LLM evaluations etc.
Your Expertise:
9+ years of industry experience at the intersection of platform data engineering and software engineering with BS, MS or PhD in CS or similar
Proven ability to not only developing data processing pipelines, but design guardrails and abstractions that scale—reducing toil and raising confidence for all engineers
Deep experience building distributed batch/streaming pipelines (e.g., Spark, Flink, Kafka) and working with distributed storage (e.g., HDFS, S3).
Expertise with ETL orchestration tools (Airflow, Luigi, AWS Glue, etc.).
Strong knowledge of data warehousing, relational databases (PostgreSQL, MySQL), and columnar stores (Redshift, BigQuery, ClickHouse, HBase).
Comfort driving architectural discussions across services, repositories, and environments.
Skilled in SQL and data processing (batch and streaming), with a track record of analyzing large datasets to uncover gaps and insights.
Excellent collaboration and communication skills; able to influence technical direction across teams.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.