Sr. Platform Engineer (Golang)

**Candidate Note: This position is 100% remote for candidates based in Italy or Spain**

We're looking for a Sr. Software Engineer to join our Support Innovation & Delivery platform team.

What your impact will be:

• You will own delivery for key aspects of the Support Innovation and Delivery platform.

• You will design, build, and optimize scalable support engineering solutions to enhance reliability, automation, and self-service.

• You will collaborate across teams to bring AI-driven workflows, knowledge integration, and operational excellence to the Support function.

• You will continuously improve Kubernetes-based infrastructure, automation pipelines, and support tooling to accelerate customer outcomes.

What you will bring:

• 5–8+ years of experience working as a DevOps, SRE, or Software Engineer in large-scale environments.

• Kubernetes expertise:

  • Deep understanding of pods, services, deployments, volumes, namespaces, RBAC

  • Hands-on experience with kubectl, Helm, YAML-based definitions

  • Ability to troubleshoot and optimize workloads for performance and efficiency

• Development skills (Python and/or Go):

  • Building automation, microservices, and internal tooling

  • Familiarity with RESTful APIs, CLI development, and integrations

  • Experience with testing, logging, and performance profiling

• Git & GitHub fluency:

  • Strong grasp of branching, merging, rebasing, and conflict resolution

  • Experience with PR reviews, GitHub Actions, issues, and release workflows

• AI concepts & systems:

  • Understanding of LLMs, RAG, embeddings, vector search, and retriever architectures

  • Exposure to AI model deployment and integration with backend services a plus

• Linux system administration:

  • Proficiency in shell scripting, performance tuning, and monitoring with tools like top, htop, iostat, netstat

  • Comfort with configuring and troubleshooting Ubuntu/CentOS servers

• PostgreSQL basics:

  • Setup, configuration, backups, indexing strategies, and query plan interpretation

  • Understanding of roles, permissions, and extensions

What will give you an edge:

• Hands-on experience with CI/CD pipelines (GitHub Actions, etc.)

• Familiarity with containerization (Docker) and image management

• Exposure to observability stacks (Prometheus, Grafana, Loki, etc.)

• Prior experience working in customer support or platform engineering environments