Sr. Enablement Manager - Customer Success
Job Title: Sr. Enablement Manager, Customer Success Locations: Remote, US Reports to: RVP, Learning Services & Enablement
A Quick Snapshot…
At Conga, we empower our people to drive meaningful outcomes—for our customers and each other. The Conga Way is rooted in curiosity, collaboration, and a relentless pursuit of excellence. If you're passionate about enabling teams to thrive and helping customers succeed, this is the place for you. Join a team where innovation, collaboration, and customer obsession drive everything we do.
Conga is looking for a Sr. Enablement Manager, Customer Success who is dedicated to accelerating the impact of our Customer Success organization by driving customer outcomes, enabling colleague growth, and fostering operational excellence. As part of Conga’s Product Enablement team, you will design, deliver, and scale training programs that help Customer Success teams ramp quickly and deliver positive results for customers.
Why It’s a Big Deal…
This role ensures Conga’s Customer Success organization is fully equipped with the knowledge, tools, and processes to deliver meaningful outcomes for our customers. By developing world-class training programs and embedding Conga’s methodology, messaging, and priorities into every initiative, you will directly influence customer retention, satisfaction, and overall business growth. Acting as both a facilitator and strategic advisor, you will elevate the skills of Customer Success teams and empower them to deliver consistently excellent experiences.
Are You the Person We’re Looking For?
We’re looking for a proven enablement professional with 5–7 years of experience in SaaS Customer Success enablement, or Program Management roles.
You should have a track record of designing and delivering impactful programs that accelerate time-to-productivity, strengthen competencies, and align teams with business outcomes. Deep facilitation expertise, strong program management skills, and a working knowledge of customer success methodologies and lifecycle management are essential.
You should also be confident leading complex cross-functional initiatives with direct revenue impact and have familiarity with tools such as Salesforce, Gainsight, Learning Management Systems (Docebo), e-learning content development platforms like Articulate, and video editing software.
Strong problem-solving skills, critical thinking ability, and comfort thriving in a fast-paced environment are must-haves. Excellent written and verbal communication skills, coupled with the ability to advise leadership and influence stakeholders at all levels, are crucial for success in this role.
Here’s What You’ll Be Doing…
As a program builder, you will design and execute enablement strategies in partnership with Customer Success leadership. From analyzing needs to creating instructional design, delivering training, and measuring outcomes, you’ll oversee the full lifecycle of enablement initiatives. Performance data and learner feedback will guide your refinements to ensure programs evolve with the needs of the business.
As a content creator, you will develop role-based onboarding and continuous learning programs that accelerate impact and enhance both technical and soft skills. You’ll curate playbooks, toolkits, and training catalogs that serve as lasting resources, ensuring Customer Success teams have access to high-quality, relevant material.
As a connector, you will act as the voice of the field—building strong relationships across teams, capturing feedback, and ensuring training reflects the evolving needs of our customers and colleagues. You’ll serve as a trusted advisor to leadership while embedding a culture of curiosity and customer-first thinking across the organization.
As a performance driver, you will define and track KPIs to measure the effectiveness of enablement programs, from time-to-productivity and CSAT to employee engagement and retention. Partnering with Customer Success Operations and Business Intelligence, you’ll analyze both qualitative and quantitative data to uncover gaps and continuously optimize for better outcomes.
Here’s What Will Give You an Edge…
Knowledge of CPQ/CLM functionality and current learning technology trends will help you bring innovative solutions to curriculum design. Experience in analyzing data to define KPIs and measure the success of enablement programs—such as time to productivity, CSAT, retention, or employee engagement—will also set you apart. If you are passionate about embedding a culture of curiosity, acting as a trusted advisor to leadership, and continuously improving outcomes through data-driven insights, you will thrive in this role.
Compensation
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.
The U.S. Base salary range for this full-time role is $121,692.00 - $194,708.00. Individual compensation is determined based on job-related skills, experience, location, and relevant education or training. For this position, Conga has established a max salary budget of $144,545.
Beyond compensation, Conganeers enjoy flexible work options and a comprehensive benefits package — including medical and dental insurance — designed to support both your professional growth and personal well-being.
#LI-CJC
#LI-Remote
About the job
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Sr. Enablement Manager - Customer Success
Job Title: Sr. Enablement Manager, Customer Success Locations: Remote, US Reports to: RVP, Learning Services & Enablement
A Quick Snapshot…
At Conga, we empower our people to drive meaningful outcomes—for our customers and each other. The Conga Way is rooted in curiosity, collaboration, and a relentless pursuit of excellence. If you're passionate about enabling teams to thrive and helping customers succeed, this is the place for you. Join a team where innovation, collaboration, and customer obsession drive everything we do.
Conga is looking for a Sr. Enablement Manager, Customer Success who is dedicated to accelerating the impact of our Customer Success organization by driving customer outcomes, enabling colleague growth, and fostering operational excellence. As part of Conga’s Product Enablement team, you will design, deliver, and scale training programs that help Customer Success teams ramp quickly and deliver positive results for customers.
Why It’s a Big Deal…
This role ensures Conga’s Customer Success organization is fully equipped with the knowledge, tools, and processes to deliver meaningful outcomes for our customers. By developing world-class training programs and embedding Conga’s methodology, messaging, and priorities into every initiative, you will directly influence customer retention, satisfaction, and overall business growth. Acting as both a facilitator and strategic advisor, you will elevate the skills of Customer Success teams and empower them to deliver consistently excellent experiences.
Are You the Person We’re Looking For?
We’re looking for a proven enablement professional with 5–7 years of experience in SaaS Customer Success enablement, or Program Management roles.
You should have a track record of designing and delivering impactful programs that accelerate time-to-productivity, strengthen competencies, and align teams with business outcomes. Deep facilitation expertise, strong program management skills, and a working knowledge of customer success methodologies and lifecycle management are essential.
You should also be confident leading complex cross-functional initiatives with direct revenue impact and have familiarity with tools such as Salesforce, Gainsight, Learning Management Systems (Docebo), e-learning content development platforms like Articulate, and video editing software.
Strong problem-solving skills, critical thinking ability, and comfort thriving in a fast-paced environment are must-haves. Excellent written and verbal communication skills, coupled with the ability to advise leadership and influence stakeholders at all levels, are crucial for success in this role.
Here’s What You’ll Be Doing…
As a program builder, you will design and execute enablement strategies in partnership with Customer Success leadership. From analyzing needs to creating instructional design, delivering training, and measuring outcomes, you’ll oversee the full lifecycle of enablement initiatives. Performance data and learner feedback will guide your refinements to ensure programs evolve with the needs of the business.
As a content creator, you will develop role-based onboarding and continuous learning programs that accelerate impact and enhance both technical and soft skills. You’ll curate playbooks, toolkits, and training catalogs that serve as lasting resources, ensuring Customer Success teams have access to high-quality, relevant material.
As a connector, you will act as the voice of the field—building strong relationships across teams, capturing feedback, and ensuring training reflects the evolving needs of our customers and colleagues. You’ll serve as a trusted advisor to leadership while embedding a culture of curiosity and customer-first thinking across the organization.
As a performance driver, you will define and track KPIs to measure the effectiveness of enablement programs, from time-to-productivity and CSAT to employee engagement and retention. Partnering with Customer Success Operations and Business Intelligence, you’ll analyze both qualitative and quantitative data to uncover gaps and continuously optimize for better outcomes.
Here’s What Will Give You an Edge…
Knowledge of CPQ/CLM functionality and current learning technology trends will help you bring innovative solutions to curriculum design. Experience in analyzing data to define KPIs and measure the success of enablement programs—such as time to productivity, CSAT, retention, or employee engagement—will also set you apart. If you are passionate about embedding a culture of curiosity, acting as a trusted advisor to leadership, and continuously improving outcomes through data-driven insights, you will thrive in this role.
Compensation
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.
The U.S. Base salary range for this full-time role is $121,692.00 - $194,708.00. Individual compensation is determined based on job-related skills, experience, location, and relevant education or training. For this position, Conga has established a max salary budget of $144,545.
Beyond compensation, Conganeers enjoy flexible work options and a comprehensive benefits package — including medical and dental insurance — designed to support both your professional growth and personal well-being.
#LI-CJC
#LI-Remote