Specialist I - Provider Support
As a Provider Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. This position requires a work shift of Monday-Friday, 12pm-9pm EST.
What You'll Be Doing:
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
The base compensation range for this position is $45,000 - $48,000 USD.
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.
You’ll Be a Good Fit If:
You are able to work Monday-Friday, 12pm-9pm EST
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you’re naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
Our Core Values
WE’RE HERE TO HELP
People come to Support because they need help with something. Sometimes it’s a Big something and sometimes it’s a Small something, but they’re reaching out because they don’t think they can solve their problem alone. We position ourselves as a partner to their success, and we start from a place of kindness.
ACCOUNTABILITY IS KEY
We recognize that Problems have Solutions, even when not all of them are Tech Support. We believe we’re all responsible for a great Customer experience, and this empowers both how we own our individual work but also how we keep each other to a high standard. We stand up for our Customers and what makes their experience with Grow better, even when it is hard.
SURPRISE AND DELIGHT
Our love of helping others in their time of need defines the experience we provide. We strive to go above and beyond for every person we interact with in order to give people what they don’t know they want, or need. We help people unlock the best parts of the Grow Therapy platform, and ensure they’re successful in their shared mental health journeys.
EMPATHY AND COMPASSION ARE PER-REQUISITES
We always remember: each person we speak to is an individual. Every person we speak to has had a day; some of the days have been good, some bad, but they've all had one. Listening to them and keeping their success at heart is our raison d'etre.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
About the job
Apply for this position
Specialist I - Provider Support
As a Provider Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. This position requires a work shift of Monday-Friday, 12pm-9pm EST.
What You'll Be Doing:
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
The base compensation range for this position is $45,000 - $48,000 USD.
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.
You’ll Be a Good Fit If:
You are able to work Monday-Friday, 12pm-9pm EST
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you’re naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
Our Core Values
WE’RE HERE TO HELP
People come to Support because they need help with something. Sometimes it’s a Big something and sometimes it’s a Small something, but they’re reaching out because they don’t think they can solve their problem alone. We position ourselves as a partner to their success, and we start from a place of kindness.
ACCOUNTABILITY IS KEY
We recognize that Problems have Solutions, even when not all of them are Tech Support. We believe we’re all responsible for a great Customer experience, and this empowers both how we own our individual work but also how we keep each other to a high standard. We stand up for our Customers and what makes their experience with Grow better, even when it is hard.
SURPRISE AND DELIGHT
Our love of helping others in their time of need defines the experience we provide. We strive to go above and beyond for every person we interact with in order to give people what they don’t know they want, or need. We help people unlock the best parts of the Grow Therapy platform, and ensure they’re successful in their shared mental health journeys.
EMPATHY AND COMPASSION ARE PER-REQUISITES
We always remember: each person we speak to is an individual. Every person we speak to has had a day; some of the days have been good, some bad, but they've all had one. Listening to them and keeping their success at heart is our raison d'etre.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.