Specialist I - New Client Booking

We’re seeking a Specialist I, New Client Booking who is passionate about expanding access to mental healthcare. In this role, you’ll handle warm, inbound phone leads from prospective clients, thoughtfully matching them with a Grow provider who best meets their mental health needs. As the first point of contact, you’ll play a pivotal role in guiding clients through the booking process, following up as needed to secure appointments and ensure a seamless experience.

Ideal candidates are motivated self-starters who excel in a balance of structure and autonomy. With flexibility to structure your day, you’ll be responsible for independently managing time, proactively engaging clients, and meeting booking goals. This role is perfect for someone who enjoys setting and exceeding personal targets, values accountability, and is eager to make a real difference in mental healthcare. You’ll be part of a remote team of 6-8 teammates, reporting directly to our New Client Bookings Manager.

What You’ll Be Doing: 

• Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals.

• Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments.

• Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking.

• Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results.

• Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience.

The base compensation range for this position is $45,000 - $48,000 USD. This position will also include monthly variable commission ($1500 at performance goal).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

You’ll Be a Good Fit If:

• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)

• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication

• You’re comfortable overcoming objections and helping clients find alternative solutions.

• You love problem solving; you’re naturally curious, especially about technology

• You are successful working independently and remotely, and adapt well to changing priorities and customer needs

• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

• Bonus points if you have a track record of at least one year of successful customer-facing professional experience

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format