Solutions Consultant - Docketwise
The Solution Consultant, Docketwise serves as an industry and technical advisor in the pre-sales process. The Solutions Consultant will partner with the sales team to understand the needs of Affinipay’s customers, strategize on how to navigate our sales cycles, provide compelling value-based demonstrations, support sales reps in managing free trials, and ultimately close business. This role combines a deep understanding of the legal industry with strong technical and communication skills to help prospects understand how AffiniPay services can best meet their needs.
What You'll Do
Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers
Technically close complex opportunities through advanced competitive knowledge, technical skill, industry knowledge and credibility
Uniquely understand our customer’s problems and pain points with the ability to demonstrate and communicate the unique value our technical solutions offer primarily in English, but also Spanish if applicable
Utilize industry knowledge and experience to craft custom demonstrations and value propositions by practice area, segment and persona
Own product engagement with customers during the trial phase. Communicate AffiniPay’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
Act as a central point of contact for the sales team about product, product requirements in the legal space and business fit for our prospective customer
Deliver product and technical demonstrations / presentations to potential clients
Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
Proactively engage and communicate with customers and software business/technical teams regarding product feedback, industry trends and competitive landscape
Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team
Other duties as assigned
About You
2+ years of experience in a customer facing role at a software company
2+ years of experience in the legal industry such as a paralegal, office administrator, legal clerk or other role
Previous experience using Docketwise preferred
Ability to clearly communicate technical information
Ability to autonomously manage ambiguous situations
Bilingual in Spanish/English is not required, but greatly preferred
Strong interest in learning new and challenging platforms
Technical skills combined with significant social prowess
Genuine passion for customer service and an ability to troubleshoot in an unknown product ecosystem
Ability to identify and learn new technology and skills without explicit guidance
Capable of owning difficult situations all the way through to completion
Willingness to develop technical skills outside of normal working hours
Solutions Consultant - Docketwise
The Solution Consultant, Docketwise serves as an industry and technical advisor in the pre-sales process. The Solutions Consultant will partner with the sales team to understand the needs of Affinipay’s customers, strategize on how to navigate our sales cycles, provide compelling value-based demonstrations, support sales reps in managing free trials, and ultimately close business. This role combines a deep understanding of the legal industry with strong technical and communication skills to help prospects understand how AffiniPay services can best meet their needs.
What You'll Do
Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers
Technically close complex opportunities through advanced competitive knowledge, technical skill, industry knowledge and credibility
Uniquely understand our customer’s problems and pain points with the ability to demonstrate and communicate the unique value our technical solutions offer primarily in English, but also Spanish if applicable
Utilize industry knowledge and experience to craft custom demonstrations and value propositions by practice area, segment and persona
Own product engagement with customers during the trial phase. Communicate AffiniPay’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
Act as a central point of contact for the sales team about product, product requirements in the legal space and business fit for our prospective customer
Deliver product and technical demonstrations / presentations to potential clients
Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
Proactively engage and communicate with customers and software business/technical teams regarding product feedback, industry trends and competitive landscape
Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team
Other duties as assigned
About You
2+ years of experience in a customer facing role at a software company
2+ years of experience in the legal industry such as a paralegal, office administrator, legal clerk or other role
Previous experience using Docketwise preferred
Ability to clearly communicate technical information
Ability to autonomously manage ambiguous situations
Bilingual in Spanish/English is not required, but greatly preferred
Strong interest in learning new and challenging platforms
Technical skills combined with significant social prowess
Genuine passion for customer service and an ability to troubleshoot in an unknown product ecosystem
Ability to identify and learn new technology and skills without explicit guidance
Capable of owning difficult situations all the way through to completion
Willingness to develop technical skills outside of normal working hours