Solutions Architect (UC/CC/AI)

Vonage Sales Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

Solutions Engineering provides technical subject matter expertise in support of Vonage sales efforts. We study the market, analyze customer experience and ensure solutions achieve both customer and Vonage business goals. We are reliable and dependable partners throughout the sales cycle, from discovery to close. We work with sales teams and with clients and potential clients – to help all parties understand technical processes and capabilities. The Solutions Architect is an individual contributor providing Solutions Engineering advice and support across a range of sales / client groups and product areas.  This role will Remote, based out of the East Coast. 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Provide Solutions Engineering pre-sales support for an assigned base of large and/or complex customers.

• Partner with sales teams to understand client product-related expectations and requirements.

• Attend sales calls and assist with sales efforts.

• Conduct technical interviews with customers to clearly define needs.

• Provide technical expertise to ensure that customer needs are met.

• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to both customer and sales teams.

• Review quotes, RFPs, plans and other customer documentation – providing technical information and clarifying questions and uncertainties for both Vonage and customer representatives.

• Provide sales tools and training for sales teams on conducting effective presentations and product demonstrations.

• Provide technical assistance to product management, marketing and sales training teams.

• Conduct product and technical presentations both onsite and remotely; translate technical terminology into language easily understood by non-technical audiences.

• Address product-related questions from both internal (sales) and external (customer) perspectives.

• Conduct post-sale product performance evaluation, communicating findings to Vonage sales and technical stakeholders and making forward-looking improvement recommendations.

What you will bring

• Experience within the SaaS. Cloud Storage, Data or Security industries.

• Technical knowledge of Unified Communications and advanced contact center products.

• Strong interpersonal and communications skills.

• Demonstrated consultative selling experience.

• Analytical skills to evaluate and interpret product and service-related situations.

• Experience as a compelling, passionate and confident public speaker.

• Ability to:

  • Build and maintain strong working relationships with sales teams, partners, vendors and customers.

  • Understand sales processes, strategies and solution selling.

  • Dig into issues and problems to understand underlying causes.

  • Create convincing proposals and documentation.

What's required for application

• Bachelor’s Degree in Computer Science or related technical discipline or equivalent experience.

• Prior experience (5+ years) as a Solutions Engineer or related experience 

• Data Networking, SIP, Cloud Computing or related knowledge or certifications a plus.

• Experience with Salesforce, and/or Service Now a strong plus

• Experience with Contact Center, Unified Communications, APIs a plus.

• Experience Microsoft and Azure ecosystem experience preferred

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.