Solution Architect

General Summary:

The Solution Architect is responsible for designing and delivering scalable, efficient, and integrated technology solutions that align with the business goals of ConnectWise. This role will partner with cross-functional teams to shape the architectural landscape, identify optimization opportunities, and ensure effective use of enterprise systems, including Salesforce, Zuora, NetSuite, Boomi, and related solutions. The Solution Architect will play a critical role in transforming business requirements into technical solutions that support seamless end-to-end processes across all systems.

Essential Duties and Responsibilities:

• Collaborates with business partners, product teams, and IT stakeholders to translate functional requirements and business outcomes into scalable, efficient, and supportable technology solutions

• Designs and maintains the architectural blueprint for enterprise applications (Salesforce, Zuora, NetSuite, Boomi) to ensure alignment with business goals and best practices

• Identifies opportunities to improve system performance, scalability, and usability across the technology stack, with a focus on streamlining processes and reducing technical debt

• Leads the evaluation and implementation of new technologies, ensuring successful implementation with existing systems

• Partners with business and technical teams to create and enforce standards for system configurations, data governance, and security

• Provides technical leadership and guidance on the implementation of new features, customizations, and upgrades across the enterprise platforms

• Documents architecture solutions and ensures alignment with company standards and compliance requirements

• Continuously monitors industry trends and best practices in enterprise applications and integration to recommend improvements to the tech landscape

• Troubleshoots complex technical challenges, identifies root causes, and drives resolution in collaboration with the IT team

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience as a Solution Architect in a SaaS environment, with hands-on expertise in Salesforce, Zuora, NetSuite, Boomi and similar enterprise platforms

• Strong understanding of system integrations, middleware platforms, and data flow across enterprise applications

• Demonstrated ability to design and implement scalable, end-to-end solutions that address business needs and align with architectural best practices

• Familiarity with subscription billing platforms (e.g., Zuora, SuiteBilling, Zone Billing, etc) and ERP systems like NetSuite

• Strong problem-solving skills, with the ability to troubleshoot complex issues and deliver innovative solutions

• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business language

• Experience with Agile methodologies and tools for solution development and delivery

• Knowledge of data governance, compliance, and security best practices in an enterprise SaaS environment

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s in Computer Science or related field

• 8+ years of experience working in a SaaS environment, with exposure to enterprise Quote-to-Cash solutions

• 5+ years of experience as a Solution Architect or equivalent role, focused on enterprise-level solutions

• Participation in scaling technology environments during periods of high growth or system overhauls

• A track record of identifying inefficiencies in enterprise systems and successfully implementing solutions to optimize workflows

• Relevant Certifications

Salesforce Certified Technical Architect

Salesforce Certified Application Architect

Salesforce Certified Integration Architecture Designer

NetSuite SuiteFoundation Certification

NetSuite ERP Consultant Certification

TOGAF Certification

Working Conditions:

•  Onsite/Hybrid/Remote Depending on Location

• 10% annual travel