Software Engineer III - Core Enablement

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. 

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we'll deliver success?

We are looking for a Software Engineer III to join our Core Enablement Team! This team is responsible for finding hidden problems in our software ecosystem and solving these problems in order to enable other teams in the Core Connectivity Division to build reliable and performant shipping APIs which allow Shippo’s customers to connect to carriers, calculate rates, create labels and track their packages, allowing stream-aligned teams to deliver value to our customers at a faster pace with higher quality.

We need a proactive, pragmatic, and collaborative person who adapts to the team dynamics and helps us find these hidden problems and design the solutions that will empower the entire division to build the best shipping API of the internet.

Shipping & Handling Responsibilities:

• Software Service Design & Deployment: Designs and implements reliable, maintainable, and scalable services in collaboration with teammates. Contributes to system architecture discussions and ensures deployments are stable and meet functional requirements.

• Scalability & Maintainability: Promote microservices and efficient data models to optimize system scalability, performance, and maintainability.

• CI/CD Pipeline: Enhance the CI/CD pipeline for seamless automated testing and safe production releases, ensuring system stability.

• System Performance: Monitors and improves the performance of owned services, ensuring they meet defined SLAs. Identifies bottlenecks and contributes to performance tuning under guidance from more senior engineers.

• Database Design: Work with the CET team to architect and maintain high-performance database schemas, supporting scalability and data integrity.

• System Architecture: Collaborate with the CET team to system design and refactoring to improve performance, reuse, and modularity.

• Peer Reviews & Testing: Participate in peer reviews and testing, contributing to high-quality standards through automated test suites.

• Business Collaboration: Collaborate with business teams to translate requirements into technical solutions that drive innovation.

• On-Call Support: Provide effective on-call support to address system incidents, using company tools to monitor and resolve issues.

• Testing & Automation: Champion best practices in testing and automation, supporting scaling efforts and continuous improvement.

• Business Development: Collaborates with product and cross-functional stakeholders to understand business requirements and translate them into technical solutions that align with customer needs.

Do you tick the boxes?

• Leadership & Influence: Contributes to team-level technical direction and takes ownership of engineering solutions within their immediate scope. Collaborates effectively with peers and adjacent teams. Begins to influence project outcomes through clear communication, technical judgment, and proactive problem-solving.

• Technical Expertise & System Design: Demonstrates strong understanding of scalable system and API design. Applies architectural practices within own projects and contributes to design reviews, particularly in systems using microservices or containerization.

• Communication & Collaboration: Effectively communicates technical concepts to peers and stakeholders. Participates in code and design reviews. Collaborates within and across teams and shares knowledge to support team growth.

• Customer Focus & Innovation: Understands how their work impacts users and actively seeks to improve the user experience. Suggests enhancements and solutions that align with business objectives and customer needs.

• Coding Skills & Technical Tools: Proficiency in server-side programming languages (e.g., Go, Python, Java) and database design. Experience with MVC frameworks (e.g., Django, .NET, Spring) and relevant tools, with a focus on performance optimization and selecting appropriate technologies.

• Strategic Thinking & Problem Solving: Ability to break down complex problems, anticipate challenges, and perform root cause analysis. Ability to address impediments proactively.

• Craftsmanship & Excellence: Commitment to high standards of technical excellence and continuous improvement, including setting best practices within teams.

• Educational Background & Language Proficiency: Advanced degree in Computer Science or related field, or equivalent experience. Advanced English fluency with strong communication skills for a global, diverse team.

Bonus if you have:

• Experience working with Site Reliability Engineering such as reliability, availability and performance of critical systems

• Monitoring Tools like New Relic, Prometheus, Grafana and/or Datadog

• OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments

• Using and managing Cloud Services including AWS, Azure, or Google Cloud

• Kubernetes - deploying, managing and scaling applications in Kubernetes

• Familiarity with operators, helm charts and other components

• Prior experience working or interacting with shipping and/or postal carriers

• Experience using Python and Golang in production

• Familiarity with microservices architectures

• Experience integrating with APIs that use REST, SOAP, gRPC and other technologies

• Interest and experience in performance tuning, concurrency, microservices, security, data analytics, and web stack

• Experience with Django

• Experience with DevOps tooling such as Docker, Terraform, CircleCI, Github Actions, New Relic, PagerDuty, etc

• Experience with AWS/Cloud services such as EC2, S3, Lambda, Route 53, Cloud Formation, Cloudflare, Elastic Beanstalk, IAM, etc.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com. What we want to emphasize is that you can be successful at Shippo regardless of location.

We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.