Shared Services Manager
Who We Are
Nava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare — yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience.
Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. We’re the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease.
In a $50B industry hungry for change, Nava is built to win — lowering costs for employers, delighting employees, and reshaping how healthcare works for millions of Americans.
About This Role & Why It Matters
We’re hiring a Shared Service Manager to join our Client Success team. This role is designed for an experienced leader who thrives on building process, leading people, and solving complex client service challenges. You’ll manage a subset of Nava’s shared service teams, refining how they operate and how they partner with our Client Success team to deliver consistent, high-quality support to employers and employees.
This role is critical to scaling Nava’s client success function. You’ll define and evolve the operating model for our shared services, support team members with training and process, and handle escalations on urgent client matters. By building structure and clarity, you’ll empower the team to deliver best-in-class service and help Nava continue transforming how employers and employees experience benefits.
What You’ll Do
Lead and Manage Teams: Oversee a subset of shared service team members, providing coaching, mentorship, and career development, beginning with our Benefit Administration and Enrollment teams
Build the Operating Model: Establish and refine SOPs, scope of services, workflows, and team collaboration models with the Client Success organization.
Drive Process Innovation: Design net-new processes and tools to scale operations and improve efficiency across renewals, enrollments, and ongoing service delivery.
Triage Escalations: Act as the escalation point for urgent client issues, working cross-functionally to resolve challenges quickly and effectively.
Collaborate with Leadership: Partner closely with the VP of Client Success to align shared service priorities with Nava’s client success strategy.
Enable Service Excellence: Ensure teams are equipped to deliver accurate, timely, and consultative support on ben admin builds, file feeds, financial analysis, and more.
What You’ll Bring
We understand that your experience is more than just a list of requirements, so we encourage you to apply even if you don't meet all of the following bullet points.
People Leadership: Demonstrated experience managing teams and building processes from the ground up.
Market Expertise: Familiarity with California and East Coast benefits markets in both large group (LG) and small group (SG).
Technical Benefits Knowledge: Expertise in ben admin builds, renewals, enrollments, eligibility management, and file feed setup.
Analytical Skills: Comfort with financial analysis and tools (Excel, Google Sheets, reporting dashboards).
Operational Acumen: Proven ability to create scalable workflows, refine SOPs, and enable cross-team collaboration.
Communication Skills: Strong written and verbal skills, with the ability to influence, coach, and drive clarity across teams.
What You’ll Get
A rare chance to transform the employee benefits experience and be part of fixing healthcare with a mission-driven, high-growth company.
The opportunity to make a direct, visible impact on Nava’s client service model, with your work felt by both clients and internal teams.
A front-row seat to industry innovation, with access to Nava’s AI-powered benefits platform, giving you the tools to do the best work of your career.
A collaborative, ambitious team where your expertise and voice shape how we serve clients and reimagine an outdated industry.
Working at Nava
As a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare.
Benefits
Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)
Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.
About the job
Apply for this position
Shared Services Manager
Who We Are
Nava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare — yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience.
Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. We’re the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease.
In a $50B industry hungry for change, Nava is built to win — lowering costs for employers, delighting employees, and reshaping how healthcare works for millions of Americans.
About This Role & Why It Matters
We’re hiring a Shared Service Manager to join our Client Success team. This role is designed for an experienced leader who thrives on building process, leading people, and solving complex client service challenges. You’ll manage a subset of Nava’s shared service teams, refining how they operate and how they partner with our Client Success team to deliver consistent, high-quality support to employers and employees.
This role is critical to scaling Nava’s client success function. You’ll define and evolve the operating model for our shared services, support team members with training and process, and handle escalations on urgent client matters. By building structure and clarity, you’ll empower the team to deliver best-in-class service and help Nava continue transforming how employers and employees experience benefits.
What You’ll Do
Lead and Manage Teams: Oversee a subset of shared service team members, providing coaching, mentorship, and career development, beginning with our Benefit Administration and Enrollment teams
Build the Operating Model: Establish and refine SOPs, scope of services, workflows, and team collaboration models with the Client Success organization.
Drive Process Innovation: Design net-new processes and tools to scale operations and improve efficiency across renewals, enrollments, and ongoing service delivery.
Triage Escalations: Act as the escalation point for urgent client issues, working cross-functionally to resolve challenges quickly and effectively.
Collaborate with Leadership: Partner closely with the VP of Client Success to align shared service priorities with Nava’s client success strategy.
Enable Service Excellence: Ensure teams are equipped to deliver accurate, timely, and consultative support on ben admin builds, file feeds, financial analysis, and more.
What You’ll Bring
We understand that your experience is more than just a list of requirements, so we encourage you to apply even if you don't meet all of the following bullet points.
People Leadership: Demonstrated experience managing teams and building processes from the ground up.
Market Expertise: Familiarity with California and East Coast benefits markets in both large group (LG) and small group (SG).
Technical Benefits Knowledge: Expertise in ben admin builds, renewals, enrollments, eligibility management, and file feed setup.
Analytical Skills: Comfort with financial analysis and tools (Excel, Google Sheets, reporting dashboards).
Operational Acumen: Proven ability to create scalable workflows, refine SOPs, and enable cross-team collaboration.
Communication Skills: Strong written and verbal skills, with the ability to influence, coach, and drive clarity across teams.
What You’ll Get
A rare chance to transform the employee benefits experience and be part of fixing healthcare with a mission-driven, high-growth company.
The opportunity to make a direct, visible impact on Nava’s client service model, with your work felt by both clients and internal teams.
A front-row seat to industry innovation, with access to Nava’s AI-powered benefits platform, giving you the tools to do the best work of your career.
A collaborative, ambitious team where your expertise and voice shape how we serve clients and reimagine an outdated industry.
Working at Nava
As a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare.
Benefits
Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)
Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.