Servicing Specialist
Who you are:
We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism.
What you’ll do:
Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism.
Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments.
Create and explain settlement statements.
Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy.
Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners.
Review subordination requests for approval or denial.
Follow all company, investor, and legal guidelines.
What you’ll bring:
1-2 years of experience with mortgage servicing call centers.
Experience reading mortgage documentation.
Relentless attention to detail with a high degree of accuracy.
Ability to multitask and work under pressure within a deadline-oriented environment.
Comfort working independently as well as in a team environment, with a desire to take ownership of work.
Strong client service skills, and an ability to communicate professionally with others.
Comfortable with being assessed according to our quality control guidelines.
Willingness to roll up your sleeves and assist with other tasks and teams as needed.
Bachelor’s degree, ideally in business, finance or a related field.
About the job
Apply for this position
Servicing Specialist
Who you are:
We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism.
What you’ll do:
Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism.
Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments.
Create and explain settlement statements.
Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy.
Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners.
Review subordination requests for approval or denial.
Follow all company, investor, and legal guidelines.
What you’ll bring:
1-2 years of experience with mortgage servicing call centers.
Experience reading mortgage documentation.
Relentless attention to detail with a high degree of accuracy.
Ability to multitask and work under pressure within a deadline-oriented environment.
Comfort working independently as well as in a team environment, with a desire to take ownership of work.
Strong client service skills, and an ability to communicate professionally with others.
Comfortable with being assessed according to our quality control guidelines.
Willingness to roll up your sleeves and assist with other tasks and teams as needed.
Bachelor’s degree, ideally in business, finance or a related field.