ServiceNow Solution Architect

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a highly skilled and motivated ServiceNow Solution Architect to join our team. The ServiceNow Solution Architect will play a critical role in driving sales growth by providing technical expertise, demonstrating ServiceNow solutions, and serving as a trusted advisor to customers. The ideal candidate possesses a deep understanding of ServiceNow’s platform capabilities, CSM, CCaaS, FSM, ITSM, ITOM, ITBM, and other related modules, as well as excellent communication and relationship-building skills.

This is a 100% remote opportunity!

What You Will Do:

Technical Pre-Sales Support

• Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions.

• Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform.

• Address technical questions and objections during the sales process with confidence and clarity.

Solution Design

• Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals.

• Work with cross-functional teams, including professional services and product management, to develop and document solution proposals.

Customer Engagement

• Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process.

• Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships.

Knowledge Leadership

• Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices.

• Provide feedback to the product team to improve solutions based on customer input.

• Support marketing efforts through webinars, white papers, and other technical content as needed.

What You Will Bring:

• Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow.

• In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules.

• Hands-on experience with ServiceNow solutioning, architecture, and integrations.

• Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences.

• Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously.

Preferred Qualifications

• Experience with Customer Service Management and CCaaS.

• Experience with CTI and IVR integrations.

• Experience with Field Service Management

• Experience with Agile/Scrum methodologies.

• Familiarity with additional ServiceNow products and modules.

• Knowledge of cloud platforms and enterprise architecture frameworks. 

$135,000 - $165,000 a year

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

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