Senior UX Designer

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. 

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. 

As a Senior UX Designer at Roadie, you will play a crucial role in leading the design, development, and implementation of user experience strategies for the Roadie Driver app. You will collaborate closely with Product and Engineering teams to create research-driven mobile experiences that meet user needs and align with business objectives. This position offers a high degree of autonomy, enabling you to strike a balance between strategic guidance and self-directed decision-making. Your contributions will be vital in promoting UX excellence throughout the organization and empowering drivers to have control over when and where they work.

What You’ll Do

• Collaborate with cross-functional teams, including product, engineering, and data science, to collect requirements and convert them into detailed design specifications and documentation

• Conduct both quantitative and qualitative research, using insights to guide design decisions, inform product strategy, and measure the impact of UX enhancements

• Create compelling narratives that highlight user challenges and opportunities for product development, utilizing real data, industry insights, and user feedback

• Develop wireframes, prototypes, high-fidelity mockups, and interaction flows to effectively communicate design concepts

• Ensure all designs comply with WCAG accessibility standards to ensure usability for individuals with diverse abilities

• Present design concepts and their rationale to stakeholders, advocating for the importance of user-centered design

• Provide feedback, mentorship, and guidance to fellow UX designers, fostering a culture of learning and growth within the team

• Support the creation, maintenance, and evolution of Roadie's Baseline design system

• Contribute to the continuous improvement of the UX team’s processes, frameworks, and culture, ensuring alignment with established protocols

• Stay ahead of industry trends, tools, and emerging technologies, and apply this knowledge to improve the product and design practices

What You Bring

• 5+ years of experience in user experience/product design across various platforms, including web, iOS, and Android

• A strong curiosity and passion for problem-solving

• The ability to self-manage and lead projects with minimal oversight, ensuring adherence to proper design and research processes

• A unique ability to solve open-ended problems with simple and engaging solutions

• Mastery of the end-to-end UX process - from identifying customer needs and pain points to delivering exceptional customer experiences

• Strong visual design competency and product thinking for mobile-centric experiences

• Proficiency in Figma, with the ability to create complex components and prototypes

• A systems thinking approach, with the capability to connect insights across the entire Roadie ecosystem

• Highly developed communication, critical thinking, problem-solving, and analytical skills; able to rapidly ideate and articulate design concepts

• The ability to clearly present design concepts to stakeholders and to incorporate feedback to refine the user experience

• A portfolio that demonstrates excellent visual craft and systematic thinking

Bonus

• Experience in logistics and/or Gig economy

• Experience in mentoring/coaching other designers

Why Roadie?

• Competitive compensation packages 

• 100% covered health insurance premiums for yourself

• 401k with company match

• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 

• Flexible work schedule with unlimited PTO 

• Monthly 3-day weekends

• Monthly WFH stipend 

• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore

• The technology you need to get the job done