Senior Technical Writer

Company Description

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

Job Description

As a Senior Technical Writer on the Content and Developer Experience team, you will collaborate with experts across the company to produce digital payment and developer guides, edit API reference documentation, and support the creation of educational materials that help developers adopt the Pismo platform. You'll partner with product teams to address ongoing documentation needs and know API best practices to provide input on technical decisions. You'll also collaborate with other writers to define standards and practice for writers and engineers at Pismo. We're looking for a proactive, knowledgeable, and hands-on writer to join our global team and help us grow our developer portal at Pismo.

Key Responsibilities

• Write clear and concise documentation to educate external developers about Pismo's features, functionality, data models, workflows, and processes.

• Work with product teams to evaluate the external-facing documentation needs, and ensure updates are completed in coordination with product deployments.

• Work closely with engineers, product managers, and other team members to collect source information, obtain technical reviews, and test functionality, as necessary.

• Keep up to date with API best practices and educate internal and external users on key developments.

• Collaborate with engineers to edit reference specification files, generate code samples, and publish Postman collections.

• Edit, reorganize, and verify the accuracy of existing developer guides.

• Participate in team initiatives to establish styles, improve processes, and contribute to internal knowledge-sharing.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

• 5+ years of experience in technical writing.

• 5+ years of experience documenting or writing about REST APIs and API best practices.

• Bachelor's degree in technical writing, computer science, or a related field or equivalent experience.

• Demonstrated experience writing technical content for developer audiences. Knowledge of RESTful APIs, JSON, Swagger, and Postman preferred.

• Ability to communicate effectively with cross-functional team members at all levels of the organization.

• Ability to work both independently and collaboratively, learn new skills quickly, and balance multiple projects.

• Knowledge of technical writing standards and common style guides.

• Candidates with knowledge of banking technology preferred. Candidates with fintech or digital payments encouraged to apply.

• Proficiency with various authoring, CMS, and task management tools. Readme, Confluence, and Jira preferred.

• Experience with docs-as-code systems and the OpenAPI specification is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 99,700 to 180,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.