Senior Technical Documentation Engineer

Company Description

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!

We are over 550 professionals and currently looking for a Senior Technical Documentation Writer to join us and help create clear, helpful documentation that makes our cloud services accessible to developers and technical users worldwide.

Job Description

Documentation Writing & Maintenance

• Author and maintain high-quality technical documentation for Gcore cloud, network, and security solutions

• Write clear, user-focused content that helps developers successfully implement our services

• Collaborate with product teams, developers, QA, and help desk team to ensure documentation accuracy, completeness, and incorporate user feedback

AI-Enhanced Documentation Workflows

• Strongly encouraged to implement LLM pipelines that automate documentation updates

• Build systems that scrape commit messages, code differences, and release notes to identify documentation needs

• Use AI tools (ChatGPT, Cursor, etc.) to streamline content creation while maintaining high quality standards

• Develop automated workflows that keep documentation synchronized with product development cycles

Process & Workflow Management

• Build and maintain documentation pipelines and processes

• Establish standards for technical writing consistency across the team

• Set up automated checks for documentation quality and completeness

• Track documentation performance and user engagement metrics

Qualifications

Technical Writing Experience

• 3+ years of experience writing technical documentation for cloud services, APIs, or DevOps tools

• Strong understanding of technical concepts including cloud infrastructure, APIs, networking, and security

• Familiarity with documentation-as-code workflows using Git, Markdown, and static site generators

• Experience with API documentation tools and standards (OpenAPI/Swagger preferred)

Technical Understanding

• Solid grasp of cloud computing concepts (compute, storage, networking, CDN)

• Basic understanding of developer workflows and common infrastructure tools

• Ability to quickly learn new technical products and explain them clearly

• Comfortable working with technical teams and translating complex concepts for end users

Writing & Communication

• English C1+ with excellent written communication skills

• Experience creating user-focused documentation that drives successful product adoption

• Ability to collaborate effectively with cross-functional teams (product, engineering, support)

• Self-starter who can manage multiple documentation projects independently

Tools & Workflow

• Proficient with modern documentation tools and platforms

• Experience with AI-assisted writing tools and willingness to integrate them into workflows

• Comfortable with basic automation for content workflows

• Data-driven approach to measuring and improving documentation effectiveness

Nice-to-have:

• Experience with cloud platforms (AWS, Azure, GCP) or infrastructure tools (Kubernetes, Terraform)

• Background in software development or DevOps

• Experience with localization and managing content across multiple languages

• Familiarity with developer onboarding and user experience principles

Additional Information

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Competitive salary

• Flexible working hours

• Remote, hybrid, or office work options depending on your role

• Work from anywhere in the world for up to 45 days per year

• Private medical insurance for you and your family*

• 5 additional vacation days*

• Additional fully paid sick leave days*

• Allowance for significant life events and birthdays

• Language classes

• Modern office space with free snacks, drink and entertainment options*

• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.