Senior Technical Architect

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

What You’ll Do  

• Responsible for the application design, development and support of GitLab-related Professional Services projects

• Demonstrate progressive leadership in the full life cycle of the software development environment

• Responsible for the detailed design of GitLab-related projects from inception through production support

• Responsible for the hands-on implementation and delivery of Professional Services engagements

• Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer

• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects

• Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies

• Provide mentorship and collateral in the form of documentation, delivery kits, and training materials

• Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering

• Review and provide input to PS training materials and presentations

• Develop case studies, presentations, design documentation, best-practice methodologies and internal process development

• Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)

• Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements

• Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

• Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team

• Provide deep technical guidance and advise, both internally and externally, for a broad spectrum of technologies associated with the Gitlab product and it’s environments

• Mentor PS and Partner Consultants providing guidance regarding “Best Practice” communication, and implementation strategies

• Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings

• Assists Regional Delivery Managers with

  • Technical Vetting of Partner Consultants

  • New hire candidates

  • SOW staffing assesments

• Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements

What You’ll Bring 

• Strong written and verbal communications

• Demonstrated progressive experience delivering two or more of the following consulting services

  • SCM migration

  • Cloud Architecture

  • Developer

  • CI/CD consulting services

• Demonstrated progressive enterprise level software development experience

• Demonstrated progressive DevOps Platform experience

• Ability to learn and adapt to new technology stacks, industry trends and best practices expeditiously.

• Experience in identifying, understanding and highlighting complexities and potential challenges during initial scoping engagements with prospects.

• Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners

• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision

• Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change

• Applies fundamental concepts, practices, and procedures of particular field of specialization

• Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible Paid Time Off 

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave 

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.