Senior Solutions Architect
Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.
What you'll do
Solve technical customer issues of broad scope and high complexity.
Serve as the technical CTO for assigned accounts, owning end-to-end technical strategy development while leading high-value engagement approaches (e.g., value stream workshops, business value justifications, etc.)
Lead competitive analysis and positioning for complex opportunities within regional territory
Develop and execute technical strategies that address multi-team, multi-year transformation initiatives
Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
Work cross-departmentally to find solutions to complex scenarios and integration issues.
Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
Maintain in-depth knowledge of the entire GitLab application.
Provide opportunity strategy leveraging market and industry knowledge and trends.
Collaborate with the product team while representing customer requirements and feedback.
Create Customer Success Plans without guidance
Contribute strategic technical insights to regional account and territory planning sessions
Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
Coach sales team-members on deal qualification when necessary.
Contributes to SA organizational initiatives that drive postivie impact towards our vision and goals
What you'll bring
Experience with technical pre-sales or as a professional in the field of information technology
Experience with modern software development or operations and their associated technologies
Experience with cloud computing and related technologies and practices
Has experience with the additional responsibilities of a Senior Solutions Architect
Experience in Workshop facilitation
How GitLab will support you
Hiring process
Selected candidates will be invited to schedule a screening call with our Global Recruiters.
Next, candidates will be invited to schedule a first interview with the SA team Manager.
Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
Candidates may be invited to additional interviews.
Successful candidates will be made an offer after references are verified.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Senior Solutions Architect
Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.
What you'll do
Solve technical customer issues of broad scope and high complexity.
Serve as the technical CTO for assigned accounts, owning end-to-end technical strategy development while leading high-value engagement approaches (e.g., value stream workshops, business value justifications, etc.)
Lead competitive analysis and positioning for complex opportunities within regional territory
Develop and execute technical strategies that address multi-team, multi-year transformation initiatives
Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
Work cross-departmentally to find solutions to complex scenarios and integration issues.
Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
Maintain in-depth knowledge of the entire GitLab application.
Provide opportunity strategy leveraging market and industry knowledge and trends.
Collaborate with the product team while representing customer requirements and feedback.
Create Customer Success Plans without guidance
Contribute strategic technical insights to regional account and territory planning sessions
Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
Coach sales team-members on deal qualification when necessary.
Contributes to SA organizational initiatives that drive postivie impact towards our vision and goals
What you'll bring
Experience with technical pre-sales or as a professional in the field of information technology
Experience with modern software development or operations and their associated technologies
Experience with cloud computing and related technologies and practices
Has experience with the additional responsibilities of a Senior Solutions Architect
Experience in Workshop facilitation
How GitLab will support you
Hiring process
Selected candidates will be invited to schedule a screening call with our Global Recruiters.
Next, candidates will be invited to schedule a first interview with the SA team Manager.
Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
Candidates may be invited to additional interviews.
Successful candidates will be made an offer after references are verified.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.