Senior Salesforce Business Analyst

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As a Senior Salesforce Business Analyst, you will play a pivotal role in aligning business stakeholders and technical teams, ensuring that stakeholder requests are effectively translated into scalable Salesforce solutions. You will lead the evaluation and enhancement of business processes, manage complex Salesforce configurations, and drive the implementation of custom solutions.  Your clear communication and cross-functional collaboration will be essential in synchronizing technical requirements with strategic business objectives.

How you'll add value:

• Engage directly with business stakeholders to gather, analyze, and document requirements and objectives.

• Translate stakeholder requests into scalable, efficient Salesforce solutions for the full range of quote to cash requirements.

• Lead the evaluation and optimization of business processes to enhance system capabilities.

• Configure Salesforce CPQ (Configure, Price, Quote) module to support complex pricing models and sales strategies

• Develop solutions that integrate pricing, product configurations, contractual terms, and e-signature

• Stay informed on the latest Salesforce releases to propose modern, automated solutions.

• Manage a broad range of Salesforce tasks including configuration, customization, and implementation, ensuring solutions meet business needs.

• Serve as the primary liaison between go to market stakeholders and technical teams to facilitate mutual understanding and alignment.

• Prepare and present comprehensive reports to stakeholders on the status and impact of Salesforce projects.

• Oversee system testing and deployment activities to guarantee seamless performance and functionality.

• Prepare and present comprehensive reports to stakeholders on the status and impact of Salesforce projects.

• Collaborate closely with the Salesforce team to design and implement system enhancements and recommend best practices.

• Build and maintain robust technical solutions that align with business objectives and stakeholder requirements.

• Develop detailed solution documentation and technical specifications for Salesforce enhancements and integrations.

What you'll need to be successful in this role:

• Bachelor's degree in Business, Information Technology, or a related field.

• Proven experience as a Salesforce Business Analyst or in a similar senior role in SaaS B2B.

• Strong understanding of Salesforce capabilities and business processes.

• Excellent communication and interpersonal skills.

• Demonstrated ability to work directly with stakeholders and lead cross-functional teams.

• Exceptional analytical and problem-solving skills.

• Proficiency in the Salesforce platform, Salesforce CPQ, and Docusign configuration, customization, and implementation required.

• Experience with data management, reports, and dashboards in Salesforce.

• Salesforce certification is a plus.

• Ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment.

• Experience working with Agile teams and using tools such as Jira, Confluence, Monday, etc.

• Motivated, high-potential performer, with demonstrated ability to influence and lead.

• Able to solve complex problems and successfully manage ambiguity and unexpected change.

• Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change.

R365 Team Member Benefits & Compensation

• This position has a salary range of $115k - $135k per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

• Comprehensive medical benefits, 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

• #BI-Remote

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.