Senior Sales Operations Analyst

What you'll do

• Manage and improve our CRM (Salesforce) to support our Marketing, Sales, Success, and Support stakeholders and colleagues 

• Build and manage CRM dashboards, create supporting reporting, and generate ad hoc reports as needed

• Analyze CRM data and generate impactful insights for the Go-To-Market (GTM), Finance, Product, and Leadership teams

• Optimize our revenue funnels, identifying bottlenecks and implementing improvements to increase sales efficiency and productivity

• Develop sales territories and segmentation, create account books for our Sales teams, and manage our account reassignment processes

• Manage our existing inbound lead routing system, optimizing lead flow and distribution around Sales management requirements 

• Build and maintain accurate sales forecasts and reporting

• Develop and implement GTM performance metrics

• Collaborate closely with cross-functional business partners in BI, Marketing, Sales, and Success

• Administer and analyze GTM compensation plans, ensuring the timely and accurate dispersal and execution of all agreements 

• Manage existing core GTM systems including: Outreach, Gong, ZoomInfo, Apollo, Koala (intent solution), Rattle (CRM to Slack workflow builder), Impartner (PRM), DocuSign

• Support our Marketing, Sales, and Success colleagues with issue/error resolution, process enablement, and system training

• Onboard and train all new customer-facing employees with the above mentioned GTM systems 

What You’ll Bring

• 2-5 years experience at a technology company in GTM operations, preferably in B2B Saas

• Proficiency in Salesforce a must, including but not limited to: object & field management, creating custom workflows and automations, user testing, front end optimizations, integrating custom and managed solutions, sandbox development, user testing, error identification and resolution

• Background using tools like Outreach, Gong, and LeanData a plus

• Technically inclined with the ability to help implement integrations and knowledge of modern GTM business solutions

• Strong interpersonal skills; demonstrated effective listening and communication skills with the ability to synthesize data collected and identify the root of problems/causes

• Proficiency in data analysis and reporting tools (e.g., Excel, SQL).

• Bonus: Experience with other solutions in our ecosystem: Marketo, HubSpot, BigQuery, Mixpanel, Intercom

The New York and California base salary for this full time position is between $94,000 to $125,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.