Senior Renewals Manager
An overview of this role
What You’ll Do
Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals administration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Additional responsibilities in helping design best practices and methodologies for the renewals organizational
Provides more coverage of larger, more strategic and complex opportunities
What You’ll Bring
Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
You share our values, and work in accordance with those values.
Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).
Contributes to the improvement of renewals process, policies, and tools including helping others on the team
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$71,400—$126,000 USD
About the job
Apply for this position
Senior Renewals Manager
An overview of this role
What You’ll Do
Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals administration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Additional responsibilities in helping design best practices and methodologies for the renewals organizational
Provides more coverage of larger, more strategic and complex opportunities
What You’ll Bring
Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
You share our values, and work in accordance with those values.
Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).
Contributes to the improvement of renewals process, policies, and tools including helping others on the team
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$71,400—$126,000 USD