Senior Project Manager (Professional Services)

This is a remote role that must be based in EST or CST.

As a key member of our global Customer Success organization, the Senior Project Manager will be focused on leading successful professional services engagements and co-leading enterprise customer onboardings. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Customer Success Engineers (CSEs) and Customer Success Managers (CSMs) to ensure our customers are quickly adopting Tines, are finding value in Tines and are receiving excellent customer partnership.

Our Project Managers work closely with teams across our organization (CSEs, CSMs, Commercial Operations, Sales and Product) to ensure we are delivering and supporting our customers' needs. 

A successful candidate will pay meticulous attention to detail, live and breathe thorough planning, have a commitment to excellence and work diligently to ensure timely delivery without sacrificing quality. They will seek continuous improvement, drive progress and accountability and articulate ideas clearly and precisely. As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies; your input will help us shape them. This role should embody the Tines values of speed, simplicity and soundness.

What you will be doing:

Professional Services Engagements:

• Oversee the successful execution of professional services engagements, managing project scope, deliverables, and customer expectations.

• Collaborate with cross-functional teams to ensure the timely and high-quality delivery of professional services.

• Create, customize and deliver customer Statements of Work after properly scoping with Customer Success Engineering

• Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements

• Develop and track actionable and measurable success metrics

Enterprise Customer Onboarding:

• Project manage onboarding processes in partnership with Customer Success Management for enterprise customers, including organizing technical trainings, providing weekly progress reporting and helping plan the onboarding of multiple teams and users simultaneously

• Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans

• Help unblock customers and Customer Success Engineers throughout engagements

• Internal Projects:

  • Occasionally drive internal projects, like Product Feature Betas, Case Study Interviews, Migrations, or Data Initiatives and more

Key Qualities for the Role:

Ability to Execute

• You know how to make things happen and work tirelessly to get the job done

Detail-Oriented Approach:

• Demonstrate meticulous attention to detail in all aspects of project management, from documentation to scheduling, to guarantee accuracy and quality in project deliverables.

Stakeholder Management & Relationship Building:

• Engage confidently with senior stakeholders, providing regular updates on project status, addressing concerns, and ensuring alignment with organizational goals.

• Build and nurture relationships with various business units to facilitate effective collaboration and communication and, when necessary, diplomatically disagree and align 

• Cultivate positive relationships with customers, internal teams, and external partners to foster a collaborative and cohesive working environment.

Resourcefulness and Problem Solving:

• Exhibit resourcefulness in resolving project-related challenges, adapting to unforeseen circumstances, and implementing creative solutions to meet project objectives.

Organizational Skills:

• Employ strong organizational skills to manage multiple projects simultaneously, ensuring deadlines are met and priorities are appropriately balanced.

What you bring with you:

• Experience: Minimum of 8 years in project management, with a focus on enterprise customer onboarding and professional services engagements and previous experience leading complex or multi-tiered projects. Experience with user acceptance testing and change management is crucial.

• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences. You’re always thinking about improvements in communication, how to communicate, how often to communicate, what to communicate, tailoring communication, and effective communication

• Leadership: Proven leadership skills, with the ability to inspire and guide cross-functional teams towards successful project outcomes.

• Technology: Familiarity with project management tools and methodologies; proficiency in tools such as Smartsheet, Vitally, Monday.com, Asana, Trello, or similar platforms. Experience with Salesforce and Looker are also helpful.

• Industry Knowledge: Experience in enterprise-level software solutions, SaaS, or related industries is highly desirable.

• High standards of excellence in project work: Every engagement is an opportunity to iterate on the next.

• Strategic Thinking: Natural ability to connect the dots and understand how your work fits into the broader organizational strategy. You can align project objectives with overarching business goals.

Target Annual Compensation: $135-160K Salary + Equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.