Senior Program Manager - Business Systems (GTM)

• We are seeking an experienced and driven Senior IT Manager to lead our team of Business Systems Analysts within the IT Commercial organization. In this role, you will play a critical part in ensuring our business applications and website effectively support our commercial teams and drive business growth. You will lead the analysis, design, implementation, and optimization of solutions across a variety of SaaS platforms, fostering a culture of collaboration and continuous improvement within your team.

  Key Responsibilities:

  • Team Leadership: Lead, mentor, and develop a team of Business Systems Analysts, fostering a high-performing and collaborative environment.

  • Strategic Planning: Contribute to the IT Commercial strategy, aligning your team's activities with overall business objectives.

  • Requirements Gathering: Oversee the process of gathering and analyzing business requirements from stakeholders across commercial teams.

  • Solution Design: Guide the design and implementation of technical solutions that meet business needs, ensuring scalability, reliability, and efficiency.

  • Project Management: Manage the delivery of projects related to business applications, ensuring on-time and within budget execution.

  • Vendor Management: Collaborate with vendors to address technical issues, negotiate contracts, and stay informed about product updates and new features.

  • Process Optimization: Identify opportunities to improve business processes through technology and automation.

  • Communication: Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment and transparency.

  • Performance Management: Set clear goals and expectations for your team, providing regular feedback and performance reviews.

  Essential Skills and Experience:

  • 5+ years of experience in IT management, with a focus on business systems analysis or a related field.

  • Proven experience leading and mentoring a team of technical professionals.

  • Strong understanding of business processes and requirements gathering techniques.

  • Experience with SaaS platforms like HubSpot, Clay, Segment or other commercial tools.

  • Familiarity with system integration methodologies and best practices.

  • Excellent communication, interpersonal, and leadership skills.

  • Strong analytical and problem-solving abilities.

  • Ability to work effectively in a fast-paced and dynamic environment.

  Preferred Qualifications:

  • Experience in the technology industry, preferably with a focus on commercial operations.

  • Knowledge of ITIL, Agile, or similar methodologies.

  • Relevant certifications in project management or business analysis.

Show me the benefits! 🥁

• Your own Pleo card (no more out-of-pocket spending!)

• A monthly allowance of €55 per month (INR equivalent) towards your lunch 🍜

• Hybrid, flexible working arrangement

• 25 days of PTO + public holidays

• Option to purchase 5 additional days of holiday through a salary sacrifice

• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍🩹

• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 

• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶

• All of us have a stake in Pleo’s success - ask us about our equity grant scheme